Customer Service Support Specialist

Description

FUNCTION:

Non-Exempt. This position is responsible for assisting the Support Services Manager as a liaison between Operations and Admin for outside sales. Coordinates with transportation group to define schedules for client pick-ups; conventional mail distribution, inbound and outbound. Communicates with clients, brokers and generators, assisting to resolve any deficiencies in their transportation related paperwork

DUTIES:

• Preparation of manifests, land ban forms, labels and related documents for waste pickups.

• Assist Customers of Perma-Fix of Florida, Inc. (PFF) either by telephone or in person answering questions relating to waste disposal and their needs.

• Assist Manager, Support Services with coordination of material pick ups, transportation and support for direct sales and selected brokers.

• Assist sales managers with telephone and written correspondences with new and existing customers.

• Interact with Operations and Transportation personnel, providing assistance with special projects

• Maintain all direct customer files, to include correctness, accuracy

• Function as a back up for the receptionist, in his/her absence.

• Input broker, generator pricing and waste code information for all industrial Hazardous and Non-hazardous waste streams into PFF database

• Create profile re-certification forms and mail to generator in a timely fashion. Renew or cancel approved profiles as indicated by generator

• Perform other duties as assigned

Requirements

QUALIFICATIONS

• High school graduate or equivalent (college, vocational or job training in a technical field preferred).

• Attention to detail and organizational skills.

• Personality conducive to teamwork.

• Ability to follow written and oral directives.

• Facility quality assurance program admin level training

• Written and verbal communication skills.

• Displays professionalism.

• Ability to multitask.

• Capacity to apply analytical evaluations to assigned work.

• Computer experience in Waste Manager, Lotus 123, Approach, Microsoft Office Suite (Word, Excel, Outlook etc.)

• Successful completion of PFF Basic Awareness Training

WORKING CONDITIONS:

Office environment, light lifting, bending and reaching Job requires sitting approximately six to seven hours per day.

Perma-Fix Environmental Services' most important asset is our people. That's why we offer you an exceptional benefits program designed to meet your needs and the needs of your family.

Benefits Available include:

• Medical coverage

• Dental coverage

• Vision coverage

• Short-Term and Long-Term Disability benefits

• Basic Life Insurance and Accidental Death benefits

• Voluntary Life Insurance benefits

• Employee Assistance Program

• 401k

• HSA (with the High Deductible Health Plan only)

• FSA

The company contributes significantly to the cost of your medical, dental, short-term and long-term disability benefits and pays the full cost of your Basic Life and AD&D benefit.