Customer Service Support Representative

SYSTEM MAINTENANCE NOTICE

Thank you for your interest in our job openings. Please be aware that our system will undergo maintenance from June 18th to 21st. Take this opportunity to enjoy the outdoors and revisit our careers page on June 24 to apply for our exciting positions!

Job Description

This Seasonal (6-month) role will work the Stone Glacier Customer Experience team, primarily with B2B orders handling inbound order processing, invoicing and record-keeping of back ordered items.

This position reports to the Customer Service Manager and is an in-house position for Stone Glacier, but housed at the Simms location in Bozeman, MT.

As the Customer Experience Representative, you will have an opportunity to:

• Efficiently handles order fulfillment in a timely manner with the highest level of accuracy

• Effectively balances a variable workload, shifting when necessary to meet the demands of the department and company

• Maintains a high level of professionalism while on the phone or communicating via email

• Diligently utilizes and understands inventory management system, contact center and ticketing management system as well as individual channel ordering sites and associated features

You have:

• Strong customer service experience, preferably in the outdoor industry via retail or in-house sales/service

• Solid communication skills, both written and verbal

• Capacity to task switch quickly and efficiently, balancing a large workload

• Technical aptitude with inventory management systems, Excel and other programs used to track, manage and process orders, product returns and inventory assessment

Pay Range:

$21.73 - $30.58

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled