Customer Service Support

Overview

Who We Are:

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers.

Why We are Different:

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members' unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What You will Get:

• A unique, inclusive and supportive company culture.

• Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!

• Fair and competitive compensation.

• Career development and mentoring and opportunities to grow.

• Holiday, personal and vacation days.

Summary/Objective:

Ultimately, this role will consist of multiple areas of administration duties including but not limited to: vetting and transferring incoming phone calls and cases, customer account support, ordering of supplies/equipment when necessary.

Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer/vet and route incoming calls to the appropriate Care Center parts/technical teams.

• Vet/distribute incoming cases to the appropriate Care Center parts/technical teams.

• Assist in the creation/adjustment of new accounts for customers that are new to Lippert and/or have experienced changes with their existing accounts.

• Supply/equipment ordering when necessary.

Qualification Requirements:

• Applicant must have strong written and verbal skills.

• Applicant must have strong time management skills.

• Applicant must have strong computer skills, including data entry and learning inventory system.

• Applicant must be able to communicate within organization and be responsible for regular reporting to management.

• Experience in technical customer service for a manufacturing company.

• Ability to communicate with retail customers and industry professionals.

• Ability to learn parts and inventory items for customer service.

• Attendance, good attitude, and punctuality are critical.

Technical Service Skills:

• Ability to trouble shoot and explain repairs over the phone.

• Customer support for product operation.

• Maintain detailed service records in electronic format.

• Communicate with the Sales Department, Purchasing Department and Warehouse.

• Ability to generate quotes for new sales or service.

• Ability to work with Sales Department on scheduling

Working Conditions:

• Primarily working indoors, office environment.

• May sit for several hours at a time.

• Prolonged exposure to computer screens.

• Repetitive use of hands to operate computers, printers, and copiers.

Education:

• Bachelor's Degree

• High school degree or GED

Competencies:

• Communication Proficiency

• Organizational Skills

• Initiative

• Time Management

• Team Player

• Thoroughness

Supervisory Responsibility:

This role does not have any supervisory responsibility upon hiring.

Physical Demands:

While performing the duties of this job, the team member is regularly required to talk and hear. This position requires sitting, data entry, and a telephone headset. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work:

This is a full-time hourly position and the expected work hours are 40 hours per week, Monday through Friday; weekend and late evening work may be necessary.

Travel:

Travel will be minimal and would be primarily local during the business day.

Preferred Education and Experience:

• Surveymaster experience

• Industry experience

• Management/leadership experience

Work Authorization/Security Clearance:

Must be legally authorized to work in the United States.

Salary Range:

$16/hr-$20/hr

AAP/EEO Statement:

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert's strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.

Pay Group : AAP/EEO Statement

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert's strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.

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