Freudenberg NOK Aurora , IL 60503
Posted 2 weeks ago
Work with clients on shipments, receivables, receipts of goods, reserves, and claims
Work in SAP to manage the customer database; load orders; invoices; picking/unpacking of goods; registration of shipping documents; control of accounts receivable; returns; statement of goods for managers and for events; maintaining a register of write-offs of goods; establishment of a price list and maintenance of discounts for distributor; maintenance of prices/conditions and customer master data
Daily formation of the schedule of shipment of goods for a warehouse, planning of joint work
Monitor the level of service and delivery times, proposing possible solutions for improvement in order to reach the company's targets
Receive complaints from customers, ensuring an efficient solution to the claim and a quick closure of the process
Interact with transport companies, and work with the Sales and Marketing Department (control over the implementation of the sales plan; launch of marketing campaigns, timing control; compliance with conditions; information letters for employees and partners)
Qualificationsarrow_right
Bachelor's Degree preferred
2+ years of experience in a production customer service/supply chain role
Strong knowledge of ERP-based programs (SAP or similar), as well as EDI and MS Office (particularly Excel)
Ability to make important decisions in a fast paced environment that affect company metrics and have financial implications
Must be able to multi-task and work on multiple projects at one time
Problem solving skills, including the ability to diffuse situations and immediately offer solutions
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. #LI-MN
Freudenberg NOK