Customer Service Supervisor

University Of Utah Medical Group Salt Lake City , UT 84101

Posted 2 weeks ago


As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position supervises the daily activities of the assigned customer service department by coordinating in-services and ongoing education, monitoring quality control and safety processes, hiring and training new staff, evaluating performance and scheduling work shifts.

This position has no responsibility for providing patient care.


  • Supervises the daily operations of the department including interviewing and hiring staff, assigning work, evaluating performance, training, planning work schedules and recommending pay increases.

  • Resolves problems, provides support and expedites service to hospital departments.

  • Monitors the department's safety and quality assurance functions, as well as checks and inspects procedures for completeness and accuracy.

  • Maintains department records and prepares monthly reports.

  • Monitors, orders and maintains stock of department supplies and equipment.

  • Participates on hospital committees and in meetings.

  • Enforces the department's written standards of practice, policies and procedures and initiates corrective action as necessary.

  • Evaluates job performance to ensure department job standards are being maintained.

  • May perform other duties of the department, as required.

  • May assist in budget preparation.

Knowledge / Skills / Abilities

  • Ability to work flexible hours, including weekends and holiday shifts.

  • Ability to quickly learn new procedures and processes.

  • Able to prioritize and multi-task in a fast paced environment.

  • Ability to develop relationships with patients, guests and coworkers.

  • Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.

Qualifications Qualifications Required

  • Three years of experience in a related area, or equivalency, with one of those years in a supervisory capacity.

  • Successful completion of the hospital-provided supervisory training within one year of employment.

Qualifications (Preferred) Preferred

  • Proficiency in word processing.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical RequirementsColor Determination, Far Vision, Listening, Manual Dexterity, Near Vision, Sitting, Speaking, Standing, Walking

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Customer Service Supervisor

University Of Utah Medical Group