Customer Service Supervisor (Sunday - Thursday 1:00Pm - 10:00Pm)

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.

Job Description:

Education:

• Associate's degree in relevant field of study or equivalent years of related work experience required.

Work Experiences:

• 2+ years of related experience required.

Skills:

• Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally

• Maintain the customer's perspective as a driving force behind activities

• Strong analytical, problem solving and creative thinking skills

• Ability to effectively prioritize workload in a fast paced, frequently changing environment while remaining detailed and organized

• Self-motivated and able to work independently and within a team setting

Responsibilities:

• Manage associates through coaching and establishing a positive, productive work environment

• Recommend process and procedure improvements to ensure quality, service, and profitability goals are met

• Handle all staff responsibilities, including but not limited to: hiring, training, firing, establishing performance standards, conducting performance reviews and growing careers

• Answer incoming customer contacts in a professional manner

• Respond to customer inquiries through multiple channels, as needed

• Handle escalated customer issues with sensitivity, accuracy, and a sense of urgency

• Develop a thorough understanding of Academy policies, procedures, and safety rules

• Duties may change; team member may be required to perform other duties as assigned

Physical Requirements & Attendance

• Acceptable level of hearing and vision to perform job duties

• Adhere to company work hours, policies, procedures and rules governing professional staff behavior

Full time

Equal Employment Opportunity

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.