Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Service Supervisor

Expired Job

Ollie's Bargain Outlet Albertville , AL 35951

Posted 2 months ago

Customer Service Supervisor

Job Type:

Full-time

Job Location:

Albertville, AL

Posted Date:
9/17/2018

Summary:

The Customer Service Supervisor ensures the efficient operation of the front end of the store. The Customer Service Supervisor leads a sales team that is passionate about selling merchandise and ensuring a good customer experience. Responsibilities include aspects of customer service, merchandising, and store maintenance.

Primary Responsibilities:

  • Ensure that every customer receives outstanding service by all associates working on the front end including greeting and acknowledging every customer, being knowledgeable of the product in the store, and being efficient on the register.

  • Resolve customer service issues including answering questions, assisting to complete transactions, and communicating customer requests to Team Leaders when necessary.

  • Communicate all promotions and advertisements to the front end team so they can answer customer questions and/or assist with selling items.

  • Ensure that all product at the front end is merchandised per the visual merchandise standards.

  • Maintain a neat and organized front end work area.

  • Ensure that the front-end, entrance, and exterior of the building are maintained properly.

  • Assist with receiving the truck and recovering the store.

  • Ensure that front end operations, store standards, Redbook compliance, and company programs meet all operational expectations.

  • Perform all Team Leader functions to open and close the store when needed.

  • Assist with coaching, training, developing, evaluating, and supervising front end Associates.

  • Provide leadership to front end associates regarding all donation programs and Ollie's Army sign up and membership.

  • Work with the Store Team Leader or Assistant Team Leader to assist with front end shrink and mail/supplies activities.

  • Complete any additional responsibilities and/or duties as assigned.

  • Must have a positive attitude and the ability to interact well with customers and Associates.

Qualifications:

  • High School diploma or equivalent required.

  • Minimum of one to two years' retail experience in a mid-size to large retail service-oriented business; previous supervisory responsibility in a retail environment is helpful.

  • Ability to work evenings, weekends, and holidays on a regular basis.

  • Ability to exercise sound judgment.

  • Ability to preserve confidentiality of information.

  • Accuracy and attention to detail.

  • Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.

  • Knowledge of industry terms and processes.

  • Ability to effectively communicate information and delegate tasks.

  • Outstanding interpersonal and listening skills.

  • Must have a positive attitude and the ability to interact well with others.

Physical Requirements:

  • Ability to lift and carry up to 50 pounds.

  • Ability to push and pull up to 35 pounds.

  • Ability to stand for extended periods.

  • Ability to bend and twist frequently.

  • Ability to grip, reach, and pinch with arms and hands frequently.

  • Ability to squat, kneel, balance, and climb ladders occasionally.

  • Ability to see, hear, and speak regularly.

Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran's status, disability, or any other legally protected status.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Shift Supervisor Management Trainee

CVS Health

Posted 1 week ago

VIEW JOBS 12/5/2018 12:00:00 AM 2019-03-05T00:00 Job Description The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture. Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures. Essential Functions: 1. Management * Work effectively with store management and store crews * Supervise the store's crew through assigning, directing and following up of all activities * Effectively communicate information both to and from store management and crews 2. Customer Service * Assist customers with their questions, problems and complaints * Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers * Maintain customer/patient confidentiality Required Qualifications Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills. Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed. Preferred Qualifications Experience in retail Education High school diploma or equivalent required Business Overview CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation's largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers. CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process. For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/ CVS Health Albertville AL

Customer Service Supervisor

Expired Job

Ollie's Bargain Outlet