Join the Leader in the Home Healthcare Industry! Rotech Healthcare Inc.
Let us be Your Road to Success
We are seeking a dedicated Customer Service Supervisor who wants to be part of a company who makes a difference in patient's lives. This position will be responsible for overseeing and participating in customer service activities to maintain all Rotech protocols within Rotech's Policy and Procedures while monitoring related information intake for patients, referral sources, and third party payers.
Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: "The Rotech Difference."
What's the Rotech Difference? It's made up of all the benefits, services and offerings available to Rotech Employees. It is the employee-based strategies that make our company an employer of choice in the healthcare industry. As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path.
Complies with all applicable company policies, procedures, and patient protocols
Complies with all current government/state regulations and professional standards involving patient care and information intake
Develops and maintains working knowledge of current HME products and services offered by the company and all applicable insurance guidelines respecting eligibility for coverage and reimbursement
Receives telephone communication from referral sources and customers (including patient intake and obtaining accurate billing information)
Works cooperatively with physicians, patients, office staff, and other personnel
Monitors held item for additional information and review
Maintains ongoing log of referrals and discharges
Participates in Performance Improvement program to meet company and JCAHO standards
Assists in securing necessary billing documents and annual oxygen orders on a regular basis
Conducts quality control checks on subordinate paperwork
Reviews paperwork for completion and accuracy as it pertains to policy
Troubleshoots problems regarding orders, supplies, and insurance billing
Ensures courteous and efficient service is provided to patients and referrals
Assists in resolving patient equipment problems
Exercises initiative and sound judgment to obtain desired objectives of all patient services and other patient care areas
Performs other duties as required
Education and Experience
High school diploma or GED equivalent
Experience in medical field and administrative record management preferred
Strong customer service background
Knowledge of medical terminology, medical billing practices and billing reimbursement
Knowledge of insurance policies and requirements
Valid driver's license with a clean record in the state in which you reside (where applicable)
Employment is contingent upon a drug screening test and background investigation
Effective oral and written communication skills
Ability to maintain a professional working relationship with others
Ability to file accurately, perform general office functions, maintain records, and understand reimbursement requirements
Ability to work and think independently within a team
Strong sense of urgency and responsiveness to customers
Ability to multi-task
Attention to detail
Requires sitting, walking, standing, talking or listening
Requires close vision to small print on computer and or paperwork
Physical Demands (where applicable)
Requires lifting and transporting of patient equipment and or move full & empty cylinders
Requires contact with patients and equipment with potential exposure to contagious pathogens
Requires driving a company vehicle for the majority of the workday
Requires the ability to load, push, pull and lift oxygen concentrators, oxygen tanks, portable oxygen units, positive airway pressure devices, wheelchairs, power wheelchairs, scooters, hospital bed parts, walkers, commodes and other home medical equipment and supplies in and out of location, warehouse, company vehicle, patient residence and/or delivery address
Machines, Equipment and Technical Abilities
Understanding use of all applicable home medical equipment and supplies
Using common office equipment (e.g., phone, copier, fax, computer, etc.)
Internet, including knowledge of email transmission and communication
Internet navigation and research
Microsoft applications including but not limited to Word, Excel, PowerPoint, Publisher, Access, etc.
Occasional travel between locations or between office and referral source if necessary
Career Path and Management opportunities
Health and wellness benefits to include medical, prescription, dental and vision plans, short term and long term disability, supplemental life insurance and flexible spending accounts
Employee Assistance program
PTO and Paid Holidays
Employee Referral program
Employee Recognition program
Employee Service Program
Make the right move, apply today & create your job profile!
This process will take approximately 2-5 minutes to complete. The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc.
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Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities
Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
Rotech Healthcare Inc