Customer Service Supervisor

Position Responsibilities: Assist CSSRs in determining the resolution of all customer situations.

Establish and communicate goals to CSSRs that result in excellent customer satisfaction and achievement of business objectives. Plan and organize work flow of CSSRs. Train and evaluate employees to help improve performance and productivity in sales and customer service.

Assist in the training of new CSSRs through an on-the-job-training program. Assist with check for errors reports on Cash handling statistics by collecting appropriate data. Establish and communicate goals to CSSRs that result in excellent customer satisfaction and achievement of business objectives.

Track and analyze individual and departmental performance to maximize production. Respond to customer inquiries/complaints, and ensure that appropriate action is taken including follow up with customers and staff. Neat with self and work area, and conducts self in a respectable, responsible, and courteous manner.

Regular attendance required. Other duties as assigned. Position Requirements:

Bachelor's degree preferred. Required - 2 years customer service or retail supervisory experience. Must possess excellent listening, verbal and written communications skills including good grammar and a well-modulated speaking voice.

Must be computer literate. Adeptness in handling customer complaints Possess excellent organizational and office skills and be detailed oriented. Able to coordinate with multiple management levels and groups, work in a high-pressure environment with all types of people, and establish good teamwork ability.

Able to analyze and solve problems in a changeable work environment. Valid drivers license with acceptable driving record required. Regional/Area travel is required. Must be willing to work evenings, weekends, and holidays as required.