Customer Service Supervisor

Labcorp Saint Paul , MN 55102

Posted 4 months ago

Location Saint Paul, Minnesota Job ID 19-80599

MedTox Laboratories is a subsidiary of Laboratory Corporation of America (LabCorp). The integration of LabCorp and Covance in 2015 makes LabCorp the largest health care diagnostic company in the world. LabCorp operates in over 60 countries creating great opportunities for career growth and advancement across the world.

If you are motivated by job satisfaction, MedTox Laboratories is the place for you. Every day we make a difference in the way the medical community receives accurate results for our clients and patients. Come join an industry leader to grow your career in the Medical Laboratory Industry as a Clinical Client Services / Customer Service Supervisor.

The Clinical Client Services / Customer Service Supervisor supports the Customer Operations Director and Department with supervision, training and development of the Clinical Client Services customer service team.

Key Responsibilities:

  • Supervise employees and determine personnel needs; interview and evaluate potential hires; communicate disciplinary actions or improvement plans; maintain employee work/PLB schedules; evaluate performance of employees; Communicate expectations.

  • Mentor and guide direct reports as well as other team members within the department

  • Leads weekly team meetings; attend and participate in interdepartmental meetings as requested

  • Partner with Project Specialist to ensure departmental training needs are met

  • Review and assist with development of Standard Operating Procedures (SOP's); ensure employee compliance

  • Assist department management with delegating and assigning projects and meeting department objectives and goals

  • Build strong interdepartmental relationships/partnerships

  • Travel as required for client meetings and/or training

  • Serve as primary department contact in absence of director

  • Perform duties of all roles supervised as necessary (e.g. if short-staffed or fluctuations in volume occur); organize work to maintain efficiency to ensure all critical tasks are completed daily

  • Administer MedTox/ LabCorp policies consistently and fairly

  • Partner with Medical Drug Monitoring Sales team for continued growth and understanding of all products and accounts

  • Share on-call supervisor phone responsibilities with other customer service team supervisors

  • Develop strong relationships with LCA Core Lab personnel in all divisions

  • Provide support and assistance to IT and clients establishing interface result reporting

  • Other duties as assigned

About our Company: MedTox Laboratories, a LabCorp Specialty Testing Group, located in the Roseville / New Brighton area operates a SAMHSA-certified drug testing laboratory and CAP and CLIA-certified clinical laboratory. Our comprehensive laboratory and testing services coupled with our commitment to excellent customer service ensures that our clients' testing programs operate as efficiently and effectively as possible. We are committed to building strong relationships with our clients; being responsive to their questions and adaptable to their needs.


Required Education, Experience, Skills and

  • Bachelor's degree or equivalent education and experience

  • 3 years relative experience; in Customer Service, Laboratory Science or Health Care

  • Strong conflict resolution skills

  • Ability to effectively interact and communicate with both internal and external customers

  • Proven ability to lead by example

  • Strong business acumen

Preferred Education, Experience, Skills and

  • 1 - 3 years of previous supervisory experience

  • Knowledge of the federal drug and alcohol testing regulations and internal systems/processes

  • Basic Clinical Laboratory knowledge


ScheduleMonday -- Friday 8:30 am - 5 pm

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Customer Service Supervisor