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Customer Service Supervisor

Expired Job

International Paper Company Bedford Park , IL 60499

Posted 5 months ago

What if you were given the opportunity and responsibility to make a difference? It is time to embrace your Infinite Possibilities. This is your opportunity to be part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and to cutting-edge technology. We have spent more than 100 years creating new ideas, and we are looking for people who can collaborate to help us build on our history, while creating future success. We are committed to attracting, preparing, promoting and supporting our teams. At International Paper, you control your destiny. We offer benefits, challenges, global opportunities and total rewards. When we say Infinite Possibilities, we mean it.

INTRODUCTION

International Paper (NYSE: IP) is a global leader in packaging and paper with manufacturing operations in North America, Europe, Latin America, Russia, Asia and North Africa. Its businesses include industrial and consumer packaging and uncoated papers. Headquartered in Memphis, Tenn., the company employs approximately 65,000 people and is strategically located in more than 24 countries serving customers worldwide.

International Paper's vision is to be one of the best and most respected companies in the world. A company of substance in everything we do, from the products we make, to investing in communities, to protecting our environment, International Paper supports communities where our employees live and work.

SUMMARY

This position is responsible for providing overall direction and leadership to the customer support team. The successful candidate will improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies. In addition to business improvement, the successful candidate will be expected to provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals.

KEY ACCOUNTABILITIES

  • Supervise and train Customer Service Team and provide managerial interface with other functional areas of the Plant and Sales.

  • Provide direct handling of some key customer accounts (po's, order changes, adjustments, cancellations, accounts receivable)

  • Provide significant process and/or product expertise, and be a subject matter expert resource for other team members

  • Receive and process requests for price quotations.

POSITION REQUIREMENTS

  • High school diploma or GED

  • Candidates are PREFERRED who offer the following:

  • Bachelor's degree in a related field or related experience and/or training; or equivalent combination of education and experience.

  • Experience working in a manufacturing environment

  • Computer data-entry experience

Eight or more years of customer relations experience in the Corrugated Box Industry

PREFERRED COMPETENCIES

  • Customer focus

  • Timely decision making

  • Managing and measuring work

  • Motivating others

  • Building effective teams

  • Directing others

  • Informing and managing conflict

International Paper offers a competitive salary and an excellent benefits package that includes medical, dental, disability, life and accident insurance, vacation as well as a 401(k) plan and retirement savings account. This is a great opportunity to start a career with a dynamic and proven manufacturer in the packaging industry.

International Paper is an Equal Opportunity Employer

  • Minorities/Females/Individuals with Disabilities/Veterans

International Paper is an Equal Opportunity Employer

  • Minorities/Females/Individuals with Disabilities/Veterans.

Bedford Park IL 60638-6523


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Customer Service Supervisor

Expired Job

International Paper Company