Customer Service Supervisor

Getgo Delmont , PA 15626

Posted 2 months ago

Job Summary

As a GetGo Crew Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant shopping, purchasing and food services in addition to guidance and coaching Team Members. You will help our store run like clockwork. In this role, you will be on the fast track to store leadership - coaching, supervising and leading the team in addition to, and often on behalf of, the Store Leader.

Job Description

  • Experience Required: 1 to 3 years

  • Experience Desired: Supervisory Experience, Customer Service/Retail Experience

  • Education Required: High school diploma or equivalent

  • Certification or Licensing Preferred: Food Safety

  • Lifting Requirement: Up to 50 pounds

  • Age Requirement: At least 18 years of age

Job Responsibilities

  • Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products.

  • Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders.

  • Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers.

  • Oversee new Team Member training and ensure that all Team Members are working in the most efficient and effective way. Getting our customers in, out, and on their way is our top priority!

  • Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well.

  • Ensure all Team Members maintain proper food-handling certifications.

  • Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive.

  • Rapidly correct any equipment issues.

  • Focus on flexibility, being ready to lead the team at the registers at one moment, and then step in as a GoGetter at the next.

  • Perform duties as GoGetter, Kitchen GoGetter and/or WetGoGetter as needed.

  • Assist Store Leader with scheduling, adjustments, merchandising, and promotional activities.

  • Be the face of the store at our registers, ringing customers quickly and with a smile, and coaching your team to do the same.

  • Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice.

About Us

At Giant Eagle Inc., we're more than just food, fuel and convenience. We're one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It's why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us the one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo's, our grocery Stores through our Corporate home office we are working together to put food on shopper's tables' and smiles on their faces. We're always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Remote Work From Home Customer Service

Liveops

Posted 2 weeks ago

VIEW JOBS 10/3/2021 12:00:00 AM 2022-01-01T00:00 *Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops.* Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance and Tax Support. As an Independent Contractor, you have flexibility to choose when and where to provide services. Login and provide services when it works for you as you are your own self-employed boss! Liveops ranked #4 in FlexJob's 2020 Top 100 Companies with Remote Jobs As an Independent Contractor, you are self-employed and can: * Work from home or any quiet place. * Set your own schedule to work around your life. * Enjoy the freedom and flexibility of being your own boss. Our Clients look for Independent Contractors who are comfortable: * Conducting inbound and outbound customer service calls with customers. * Creatively problem solving. * Quickly assessing customer needs and providing sound solutions. * Providing a high-level of customer service. * Documenting details of all calls and customer interactions. * Managing through multiple systems, programs, and screens simultaneously. Successful Independent Contractors will have the following skills: * Experience handling inbound and outbound calls * Minimum 1 year of customer service experience * Computer skills including navigating multiple tabs, windows and systems * Basic typing skills * Strong customer service and written skills * Comfortable empathizing and remaining patient with difficult callers Earning Potential: As a business provider of call center services, you will submit invoices and receive payment for completed services. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Independent Contractors may also receive performance-based pay or other incentives. As a self-employed 1099 Independent Contractor providing virtual call center services to Liveops and it's clients, you will be responsible for your own tax obligations. Actual earnings may vary depending on opportunity, call type, call volume, and other factors. Independent Contractors are responsible for expenses and control their own profit and loss. Want to Learn More?! Hear from Liveops Independent Contractors on the benefits of being your own boss, tips for success, and how being an Independent Contractor with Liveops provides the flexibility and balance to achieve your personal and professional goals. Application and Certification Process: To become an Independent Contractor the following are required: * Complete an application to Join Liveops Nation, which includes passing a background/credit check * The background/credit check requires a $45 processing fee paid directly to our vendor * View our background and credit check requirements [here](https://join.liveops.com/what-to-expect/eligibility/#backgroundcheck) * Sign an Independent Contractor Agreement * Complete a W9 form * Opportunities that you choose may have additional requirements, including certification specific to a program * We have a variety of programs starting every week!* Program Metrics Requirements: These programs may require Independent Contractors who choose to participate in these opportunities to provide services above posted minimum standards to maintain eligibility. Availability Independent Contractors choose their own schedule by self-scheduling in 30-minute blocks. As an Independent Contractor you get to dictate when and how often you commit to servicing our clients; the more you service, the higher your earning potential! * Client's call availability will vary and is subject to change, however generally calls are available daily from 8am to 8pm EST. Several clients also offer 24/7 call availability. Technology Needed for Success: Please review the Liveops basic technology requirements by clicking [here](https://join.liveops.com/what-to-expect/eligibility/#techrequirements) * Please note, several clients will require additional security measures and technology equipment * Liveops systems are not currently compatible with Mac or Chromebook What's Next?! Submit your application today! Once qualified, a member of our team will reach out with next steps! Get ready to join Liveops Nation! Liveops is currently accepting applications in the following states: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY Liveops Delmont PA

Customer Service Supervisor

Getgo