Customer Service Supervisor - Costa Mesa, CA

Unitedhealth Group Inc. Costa Mesa , CA 92626

Posted 1 week ago

Energize your career with one of Healthcare's fastestgrowing companies.

You dream of a great career with a great company whereyou can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of ourbusiness, it's a dream that definitely can come true. Already one of theworld's leading Healthcare companies, UnitedHealth Group is restlessly pursuingnew ways to operate our service centers, improve our service levels and helppeople lead healthier lives. We live forthe opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting businessareas: Optum a growing part of our family of companies that make UnitedHealth Group a Fortune 6leader.

Optum helpsnearly 60 million Americans live their lives to the fullest by educating themabout their symptoms, conditions and treatments; helping them to navigate thesystem, finance their healthcare needs and stay on track with their healthgoals. No other business touches so many lives in such a positive way. And wedo it all with every action focused on our shared values of Integrity,Compassion, Relationships, Innovation & Performance.

Welcometo one of the toughest and most fulfilling ways to help people,including yourself. We offer the latest tools, most intensive trainingprogram in the industry and nearly limitless opportunities foradvancement. Join us and start doing your life's best work.SM

Primary Responsibilities:

  • Coordinates, supervises and is accountable for the daily / weekly / monthly activities of a team members

  • Sets priorities for the team to ensure taskcompletion and performance goals are met, such as Quality, Adherence, Productivity and

Customer Satisfaction

  • Coordinates work activities with other supervisors, managers, departments, etc.

  • Identifies and resolves operational problems using defined processes, expertise and judgment

  • Provides coaching and feedback to team members, including formal corrective action

  • Conducts annual performance reviews for team members

  • Provides expertise and customer service support to members, customers, and/or providers

  • Fastpace call center environment, focused on creating the best possiblepatient experience for our members, as well as the best possibleemployee experience for our agents

Required Qualifications:

  • High school diploma / GED (or higher)

  • 5 years of customer service experience analyzing and solving customer problems

  • 1 years of experience as a supervisor

  • Prior stable work experience

  • Basicproficiency with Windows PC applications, which includes the abilityto learn new and complex computer system applications

  • Ability to work Monday

  • Friday, 5:00am

  • 7:00pm with possibly Saturday's as business needs

Preferred Qualifications:

  • Pharmacy Technician License

Soft Skills:

  • Ability to remain focused and productive each day though tasks may be repetitive

  • Ability to navigate a computer while on the phone

  • Abilityto multi - task, this includes ability to understand multiple productsand multiple levels of benefits within each product

OptumRx isan empowering place for people with the flexibility to help createchange. Innovation is part of the job description. And passion forimproving the lives of our customers is a motivating factor ineverything we do.

If you're ready to talk about groundbreaking interactions, let's talkabout what happens when a firm that touches millions of lives decides togather results from millions of prescriptions every month and analyzetheir impact. Let's talk about smart, motivated teams. Let's talk aboutmore effective and affordable healthcare solutions. This is caring. Thisis great chemistry. This is the way to make a difference. We're doingall this, and more, through a greater dedication to our shared values ofintegrity, compassion, relationships, innovation and performance. Joinus and start doing your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Groupis an Equal Employment Opportunity / Affirmative Action employer and allqualified applicants will receive consideration for employment withoutregard to race, color, religion, sex, age, national origin, protectedveteran status, disability status, sexual orientation, gender identityor expression, marital status, genetic information, or any othercharacteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords:Customer Service Representative, Customer Service, CSR, UnitedHealthGroup, Call Center, UnitedHealthcare, Health Care, Office, PhoneSupport, Training Class, Customer Service Advocate, Customer ServiceRep, Manager, Management, Supervisor, Costa Mesa, CA, California


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Customer Service Supervisor - Costa Mesa, CA

Unitedhealth Group Inc.