Customer Service Supervisor - See To Succeed Optical Supervisor

Applications Accepted From:  All Persons Interested

Post Number: 34947

Division:  Director's Office

Section:  Human Services

Location:  190 Heights BLVD. (West End Health Center)

Workdays & Hours: *Monday-Thursday; 8:30am - 4:30pm (Some Fridays)

• Subject to change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

See to Succeed is a public-private partnership kids vision program that addresses the critical need of sight and eye care by providing comprehensive eye exams and glasses to school-age students in Houston and surrounding areas. We work with area school districts to bus children field-trip style to our high-volume vision clinics during the school day. 

The Houston's Health Department is seeking talented, self-motivated, and flexible individuals to perform the following duties for the See to Succeed Program:

• Maintain the highest possible professional standards in performance, and customer service to the patients while representing See to Succeed.

• Provided day-to-day supervision to the See to Succeed optical team; while working closely with the Clinical Director to ensure standards and priorities are met

• Assist with clinic set-up/break-down, monitor inventory, and ensure that all patient and administrative paperwork facilitates an efficient workflow.

• Oversee framestyling process and assist when needed.

• Ensure accuracy of glasses orders and coordination of shipping to lab.

• Assign staff to receive, sort, and conduct quality check on glasses orders.

• Prepare routes for dispensing and adjustment of glasses on patients (mileage reimbursement available)

• Prepare, maintain. and submit daily reports.

• Ability to lift up to 20 lbs and to exert well-paced mobility for an 8-hour shift including standing, walking, bending and squatting

• Assist with other department special projects and duties as needed/assigned

WORKING CONDITIONS

The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions.  EDUCATION REQUIREMENTS

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS

Four (4) years of administrative or customer service related experience is required.

Substitutions:  Associate's degree may be substituted for up to two years of experience. Bachelor's degree may be substituted for up to four years of experience.

LICENSE REQUIREMENTS

None.Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

• Optician Diploma or Optician Certification preferred but not required

• Successful track record of working with children and school administrators preferred

• Excellent organizational and prioritization skills

• Strong interpersonal and written communication skills

• Strong management skills in managing a team of diverse individuals

• Must pass background check and drug test

• Experienced using Microsoft Office - outlook, excel, word; patient record experience a plus.

• Ideal candidate must enjoy working with and around children (ages 6 - 18 years old), be flexible and adapt to change easily, be able to work independently. They will exhibit a positive, proactive attitude and show dedication to our mission. Team players are critical to our collective success.

ADDITIONAL COMMENTS: - Job is part-time and seasonal (more information on work schedule will be given in interview) SELECTION/SKILLS TEST REQUIREMENTS

None, however, the Department may administer a skill assessment evaluation during application review and/or interview.

SAFETY IMPACT POSITION   Yes         

If yes, this position is subject to random drug testing and if candidate is promoted into this position, he/she must pass an assigned drug test.

Pay Grade 16

SALARY INFORMATION   

SPECIAL FUNDED POSITION

Grants & Special funded positions are dependent upon continued available funds. If funding is no longer available, employee may be laid off or transferred. Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-4885.

If you need special services or accommodations, call (832-393-4885). (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.