Customer Service Supervisor

Burlington Coat Factory Corporation Tampa , FL 33602

Posted 6 days ago

LOCATION 2244 University Square Mall Tampa FL US 33612

Overview

If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. team as a Customer Service Supervisor! Are you a proven leader who understands the value of building strong teams and partnerships to drive results?

Can you coach a diverse team of associates on how to deliver exceptional customer service, while providing regular feedback in the moment to consistently shape behaviors? Can you create a positive environment for customers and associates that emphasizes respect and professionalism? If so, this may be the right role for you!

Customer Service Supervisors are customer support specialists who lead the customer service team in providing all Burlington customers with an exceptional, friendly, and professional customer service experience at all times. You'll lead by example and provide feedback to team members on a regular basis to reinforce customer service best practices. Customer Service Supervisors understand that great customer care is paramount in maintaining a satisfied, loyal customer-base which is critical to driving sales for the company.

Responsibilities:

  • Direct cashier coverage and customer flow at the front of lines to ensure efficient service

  • Assist management team in communicating promotions and company updates

  • Monitor and validate returns, exchanges, check authorizations, voids, and other transactions

  • Support training for associates in the areas of customer service and company standards, policies and procedures

  • Perform other tasks as assigned by manager from time-to-time

Candidates must be able to work a flexible schedule; including nights, weekends and holidays as required.

If you

are excited to deliver great values to customers every day;

take a sense of pride and ownership in helping drive positive results for a team;

are committed to treating colleagues and customers with respect;

believe in the power of diversity and inclusion;

want to participate in initiatives that positively impact the world around you;

Come join our team. You're going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Posting Number 2018-77994

Location US-FL-Tampa

Address 2244 University Square Mall

Zip Code 33612

Position Type Regular Part-Time

Career Site Category Store Associate

Position Category Store Associate

Evergreen Yes



See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Supervisor

Fanatics Inc

Posted 1 week ago

VIEW JOBS 12/8/2018 12:00:00 AM 2019-03-08T00:00 Job Summary: This position is responsible for supervising the Harley Davidson order fulfillment department. Providing customer service in the role of Order Fulfillment for all subsets work in conjunction with direct sale representatives to insure timely and accurate order fulfillment while maximizing service. Position supervises over order processing, shipment forecast, retailer deliveries, returns, cancellations, credits and dispute resolution. The position supervises over an order fulfillment team and is responsible for order integrity, employee training and development, reviews, hiring and terminations. Establish control related standards and procedures. Key Responsibilities: * Responsible for managing and leading the Harley Davidson Order Fulfillment team. * Maintain a level of on time order fulfillment, customer support and problem resolution through analysis of the order file to meet shipping forecast. * Support production team goals and performance objectives. * Work with the sales team to insure top customer satisfaction that supports company's profitability. * Oversee all aspects of customer order management from order entry, to bulk, to production, to shipment. * Preparation of order status reports and frequent communication with sales representative, customer, sales management and internal Harley Davidson leadership team. Experience/Qualifications: * 2-5 years' supervisory experience in a customer service environment. * Experience in direct employee supervision. * Experience in order fulfillment and/or customer support. * Excellent management skills. * Excellent communication skills. * Strong analytical skills * Strong math skills. * Must be able to set priorities, work under pressure and meet deadlines. * Strong computer skills (Excel, Word, Powerpoint, FMS, DMS, Indra Escape, Filemaker) As the global leader in licensed sports merchandise, Fanatics is changing the way fans purchase their favorite team merchandise by partnering with top leagues, clubs and soccer brands worldwide to offer the largest collection of timeless and timely gear from every pro and college team online, on your phone, in stadiums or on-site at the world's biggest sporting events. A top 50 Internet Retailer Company, Fanatics comprises the broadest online assortment by offering hundreds of thousands of officially licensed items via its Fanatics ( www.fanatics.com ), FansEdge ( www.fansedge.com ) and Kitbag ( www.kitbag.com ) brands, as well as the largest selection of sports collectibles and memorabilia through Fanatics Authentic ( www.fanaticsauthentic.com ). A multi-channel company, Fanatics operates more than 300 online and offline stores, including the e-commerce business for all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA), major media brands (NBC Sports, CBS Sports, FOX Sports) and more than 200 collegiate and professional team properties, which include several of the biggest global soccer clubs (Manchester United, Real Madrid, Chelsea, Manchester City). The company's in-venue and event retail portfolio includes the NBA, NHL, NASCAR, Wimbledon, Kentucky Derby, The Ryder Cup, Manchester City, Texas Longhorns, Pittsburgh Pirates and New Jersey Devils, allowing fans to experience a seamless shopping experience across online, mobile and physical store locations. Fanatics Inc Tampa FL

Customer Service Supervisor

Burlington Coat Factory Corporation