Customer Service Supervisor

Burlington Coat Factory Corporation Blaine , MN 55449

Posted 1 week ago

LOCATION 600 Northtown Drive 55434


If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. team as a Customer Service Supervisor! Are you a proven leader who understands the value of building strong teams and partnerships to drive results?

Can you coach a diverse team of associates on how to deliver exceptional customer service, while providing regular feedback in the moment to consistently shape behaviors? Can you create a positive environment for customers and associates that emphasizes respect and professionalism? If so, this may be the right role for you!

Customer Service Supervisors are customer support specialists who lead the customer service team in providing all Burlington customers with an exceptional, friendly, and professional customer service experience at all times. You'll lead by example and provide feedback to team members on a regular basis to reinforce customer service best practices. Customer Service Supervisors understand that great customer care is paramount in maintaining a satisfied, loyal customer-base which is critical to driving sales for the company.


  • Direct cashier coverage and customer flow at the front of lines to ensure efficient service

  • Assist management team in communicating promotions and company updates

  • Monitor and validate returns, exchanges, check authorizations, voids, and other transactions

  • Support training for associates in the areas of customer service and company standards, policies and procedures

  • Perform other tasks as assigned by manager from time-to-time

Candidates must be able to work a flexible schedule; including nights, weekends and holidays as required.

If you

are excited to deliver great values to customers every day;

take a sense of pride and ownership in helping drive positive results for a team;

are committed to treating colleagues and customers with respect;

believe in the power of diversity and inclusion;

want to participate in initiatives that positively impact the world around you;

Come join our team. You're going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Posting Number 2019-103801

Address 600 Northtown Drive

Zip Code 55434

Position Type Regular Full-Time

Career Site Category Store Associate

Position Category Store Associate

Evergreen Yes

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Advisor

Waste Management

Posted Yesterday

VIEW JOBS 3/18/2019 12:00:00 AM 2019-06-16T00:00 Equal Opportunity Employer: Minority/Female/Disability/Veteran Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. Grow you career! Grow your network! Grow with Waste Management! If you bring the passion for customer service, we will give you a fun and engaging work environment, a great compensation and benefits package, and opportunities to grow with our organization. Waste Management is looking for goal oriented, Customer Focused Service Representatives like you to provide world-class customer service to our customers. What are you waiting for apply today! I. Job Summary The Customer Service Representative II position receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of Customer Service Representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. * Fields single-market customer service inquiries and transactions of low to mid level complexity from residential, commercial or industrial customers independently and proficiently: * Communicates concise and accurate information. * Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. * Confirms understanding of customer needs, issues, and requests. * Listens for and identifies opportunities to cross sell additional products and services. * Serves as the customer's advocate by solving problems on the customer's behalf by engaging the right department and people within Waste Management. * Escalates more complex issues to appropriate level. * Supports other service lines when required; proficient in multiple queues / service lines. * Uses authorized system to gather and provide information and/or update customer records. * Provides standard information and education regarding service options, charges, billing, and contracts. * Adheres to service and operational standards established for the call center, including quality, productivity, Service Machine, safety and timeliness goals. * Completes cross training with Operations, Sales and Billing. * Able to perform outbound calling campaigns: * Initiates calls to customers to ensure that issues are resolved, to ensure customer satisfaction, to survey service satisfaction and follow-up on customer focus cards. * Communicates and coordinates with sales and operations departments to ensure follow-up on sales leads, set-ups, missed pick-ups, and other customer-related issues. * Attempts to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives. * Strives to meet or exceed service and operational goals established for the call center, including productivity, quality, and timeliness goals. * Serves as a training resource for new hires and other employees requiring assistance III. Supervisory Responsibilities This job has no supervisory duties. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Education: High School Diploma or GED (accredited). Experience: 2 years previous experience in Customer Service. Internal candidates must be performing in an above average capacity in their current position, be an employee in good standing and have worked at WM for 12 months. B. Certificates, Licenses, Registrations or Other Requirements * Excellent verbal, written and analytical skills * Computer skills – MS Office * Typing Skills * Professional phone etiquette * Ability to multi task. * Ability to react well under pressure and treats others with respect * Identifies and resolves problems in a timely manner * Prioritizes and plans work activities * Focuses on solving conflicts and listening to others without interrupting * Is consistently at work and on time * Work efficiently and effectively, both independently and as a team to ensure exceeding call center's standards. * Balances team and individual responsibilities and helps build a positive team spirit * Adapts and able to deal with frequent changes in the work environment * Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments. * Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner. C. Other Knowledge, Skills or Abilities Required None required. V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Normal setting for this job is: office setting. Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply." I understand that applying to this job indicates that I have the legal right to work in the United States. I agree to perform physical duties of this position as outlined in the job with or without reasonable accommodations. I understand that if offered the position, I will be required to pass a drug screen. Waste Management Blaine MN

Customer Service Supervisor

Burlington Coat Factory Corporation