Customer Service Supervisor (Administrative Officer) - Range 14 / NON

Open to the general public and any current Municipal employee.

This is a non-represented position (no union affiliation) and is subject to the provisions of the Personnel Rules of the Municipality of Anchorage.

DEPARTMENT: Solid Waste Services

HOURS OF WORK:  Hours Vary; Monday thru Friday

LOCATION OF WORK: 1208 E 56th Ave, Anchorage, AK; 15500 E Eagle River Loop Rd, Eagle River, AKUnder general supervision of the Finance Director, this position will supervise and coordinate the Customer Service Representatives, Junior Administrative Officer, and Code Enforcement Officer in the customer service section of Solid Waste Services. Oversee, coordinate, and approve customer services activities and resolve customer and employee problems.

Assist in development, preparation, and administration of policies, procedures, reports, and correspondence as relates to SWS customer service. Participate in activities between SWS divisions and other Municipal and private organizations.

High School Diploma, GED or equivalent and six (6) years of experience in the field related to the position. 

• OR-

Associate's Degree in Accounting, Business Administration, Computer Information Systems, Finance or similar discipline and four (4) years of experience in the field related to the position. 

• OR-

Bachelor's Degree in Accounting, Business Administration, Computer Information Systems, Finance or similar discipline and two (2) years of experience in the field related to the position.

Preferences:

• Experience with SAP

• Knowledge of Municipal Codes

• Customer Service

• Supervisor Experience

The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-Verify Program.

For more information, please go to http://www.uscis.gov/E-verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.

If selected for hire, the appointment in this position will be conditional based upon a satisfactory background check. A background check encompasses criminal history, verifying education, and verifying dates of employment.

Military Service Interview Preference:

Veterans or who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.

Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach proof of current service to the application.  Proof of current service can be shown by submission of a statement of service which, at a minimum, shows full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment.

 The statement of service must be on a form or letterhead of the individual's command organization and show the name, signature, title and contact information for the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.

The Municipality of Anchorage is an employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.

Application Process:

Once an applicant clicks on the "Apply" link underneath the header section of a vacancy announcement, they will be directed to the www.GovernmentJobs.com website to log into their existing account (or to create an account) of their application profile.  Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account.

 NOTE: The GovernmentJobs website and applicant's profile accounts are not administered by the Municipality of Anchorage.  For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at 1-855-524-5627.

For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Human Resources Department at (907) 343-4442 during regular business hours of Monday through Friday 8:00 a. m. to 5:00 p. m. Alaska Time.

The MOA is an EO and AA Employer and complies with Title I of the ADA

For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at (907) 343-4571.