Customer Service Supervisor

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit an affordable and convenient path to getting a bachelor's degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Orlando, FL, Gainesville, FL or Livermore, CA location in the Abbott Heart Failure, Acelis Connected Health business. Our Heart Failure solutions are helping address some of the World's greatest healthcare challenges.

Principle Responsibilities

The following reflects management's definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Receive and Direct communication to all relevant team members as needed

• Resolve or report any problems that may occur

• Provide high level customer service to support the needs of our customers and staff

• Support team members (adjust staffing and provide training as needed)

• Review escalations and determine proper action

• Monitor Daily reports and proactively

• Uphold all skills related to VADWatch equipment set up and troubleshooting to assist customers

• Submit / Adjust staffing roles to meet the demand of the business

• Ability to work cohesively with other teams within Abbott to ensure workflow is efficient and delivery is accurate

• Assist with implementation of workflow productivity improvements

• Follow all regulatory policies and procedures, privacy and security standards in accordance with Government agencies to include HIPAA requirements.

• Understand and adhere to all business processes and procedures

• Maintain a culture of accountability

• Adhere to the department metric standards set by your supervisor or manager.

Required Qualifications

• Capability of typing 40 wpm

• Minimum of One year of Customer Service experience

• MS Office knowledge

Preferred Qualifications

• Associate degree or equivalent work history

• Spanish Speaking Preferred

• Some data processing experience preferred

Competencies

• Excellent interpersonal skills

• Ability to work independently

• Exceptional time management

• Must have attention to Detail and Organization

• Professional communication Skills both verbal and written

• Time Management Skills

• Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $72,700.00 - $145,300.00. In specific locations, the pay range may vary from the range posted.