Customer Service Staff

Seward Co-Op Minneapolis , MN 55415

Posted 2 months ago

Overview

Using the co-op's End statement as a guide, provide and promote excellent customer service in all customer interactions, and to assist front end staff

Responsibilities

Customer Service

  • Greet all customers as they enter the Co-op or as you encounter them in the aisles

  • Signal your availability by making eye contact and engaging in small talk

  • Offer professional, friendly and courteous service

  • Keenly observe shoppers so you can anticipate their needs

  • Assist customers with questions and requests

  • Continuously familiarize yourself with the layout of the store and available staff and resources

  • Be an active listener and ask clarifying questions to determine the customer's needs

  • Offer personalized, genuine service

  • Answer phone with friendly greeting, route incoming calls, and take messages

  • Alert FE Shift Lead, Front End Managers or Manager On Duty to assist in bagging and collecting grocery carts

  • Be familiar with all store forms and procedures for using them

  • Assist customers with sale of transit passes, stamps, ownerships, gift certificates, gift cards, and other media

  • Process refunds and shop backs

  • Follow established opening and closing procedures for customer service

  • Read co-op email and memos book updates and huddle notes each shift

Ownership

  • Promote ownership benefits to non-owners

  • Process paperwork for ownership purchases and provide owner materials to new owners

  • Maintain inventory of new owner packets

  • Other projects as requested by Ownership and Marketing Manager and approved by Customer Service Coordinator and/or Front End leadership team

Other duties as assigned

  • Stock Sprout, Mix, Co-op Advantage, ownership Information, Co-op brochures, bus schedules and other materials

  • Keep customer service and free periodicals areas clean and organized

  • Other duties as assigned by CS Manager and/or Front End Manager

  • Cashiering Responsibilities

  • Reception/Floor specialist duties when assigned

  • Serve as Floor Warden in case of any emergency

Qualifications

Essential

  • Customer service experience

  • Command of written and spoken English

  • Ability to handle multiple tasks in a calm and accurate manner

  • Ability to problem solve

  • Self-motivated

  • Demonstrated ability to work with others

  • Regular attendance and timeliness

Functional

  • Microsoft and database experience a plus

  • Ability to lift 20 lbs.

  • Ability to do math computations to assist customers and cashiers, including addition, subtraction, division, fractions, decimals and percentages.

  • Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift

  • Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds.

  • Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.

  • Ability to freely access all areas of the store including offices, sales floor, back stock areas, and walk-in coolers and freezers.

  • Ability to move or handle merchandise throughout the store generally weighing up to 50 pounds

Preferred

  • Multilingual is a plus

  • Demonstrated ability to work with customers and co-workers from various cultural backgrounds

People with a variety of experiences and backgrounds are encouraged to apply.

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Customer Service Staff

Seward Co-Op