Customer Service Specialist

Zenith Insurance Company Woodland Hills , CA 91367

Posted 4 weeks ago

Working in a call center environment, provide personalized service by thoroughly and efficiently gathering customer information, assessing and fulfilling needs. Deliver personalized service to providers, claimants, policy holders and agents. Provide help desk support to online customers and facilitate user access and assist with password resets.

The essential functions of this position include, but are not limited to, the following:

  • Act as primary Customer Service contact for a large volume of inbound calls from providers, claimants, policy holders and agents.

  • Analyzes problems and provides information/solutions.

  • Review the problems/concerns of the customer and consult with other areas to obtain further information, clarification or assistance when appropriate.

  • Provide information by reviewing bills, payments, benefits, policy status, and premium due and facilitate collections by taking electronic premium payments.

  • Explain Workers Compensation and Property and Casualty policies for external and internal customers.

  • Act as primary interface for online customers requesting Account Registration access or assistance with resetting of passwords.

  • Properly assign issues using JIRA and follow-up with Provisioning when appropriate.

  • Effectively responds to a variety of customer inquiries via emails in a professional and courteous manner.

  • Documents information, activities and changes of pertinent information and policy transactions in notes system.

  • Demonstrate a sense of ownership for all work with the goal of positively driving business results.

  • Compiles regular and special reports, selecting data from various sources as required.

  • Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.

  • Work productively and harmoniously with others on a consistent basis.

  • Respond positively to direction and feedback on performance.

  • Consistently maintain professional and appropriate demeanor.

  • Perform other duties/projects as assigned.

Education, Skills and Experience Requirements

  • High School diploma or GED required with an Associates Degree from an accredited school preferred.

  • Bilingual (fluent Spanish) strongly preferred.

  • 1 year previous call-center/customer service experience required.

  • Strong computer skills with ability to navigate through multiple applications at any given time.

  • Proficient with Microsoft Office Suite including Excel, Work, and Outlook.

  • Demonstrated ability to communicate effectively and listen actively with strong problem-solving skills required.

  • Prior experience working in a high production environment and delivering exceptional customer service and following established protocols required.

  • Excellent verbal and written communication skills; excellent phone skills,

  • Strong attention to detail required.

  • Demonstrated ability to work effectively and collaboratively as a member of a team.

  • Action-oriented; results-oriented; with demonstrated ability to work with a sense of urgency and manage multiple tasks simultaneously and expeditiously required.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sales & Customer Service Associate For Spa

Massage Envy

Posted 4 days ago

VIEW JOBS 4/21/2019 12:00:00 AM 2019-07-20T00:00 Overview Do you love helping others? Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Woodland Hills. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you: * Help clients understand the benefits of regular massage, skin care and stretch. * Establish relationships with members and guests to grow and retain a client base. * Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive. Here's what's in it for you: The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with: * Discounts on Services and retail. * A dynamic, energizing environment where you're consistently challenged, never bored. * Training to help you grow and refine your sales and customer service skills. What We'll Accomplish Together As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes: * Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location. * Keeping clinic clean. * Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations. * Driving member retention through outreach via phone and email to current members. * Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy. * Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members. What it Takes to Succeed We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are: * Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience. * People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn't the easy thing). * Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent. * Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience. * Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities. * Great teammates who can work well with other in a fun and fast-paced environment. * Supporters of total body care with a general knowledge of massage and skin care services. We Believe Our Differences Make Us Better We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you. * Massage Envy Franchising, LLC ("MEF") is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location. Massage Envy Woodland Hills CA

Customer Service Specialist

Zenith Insurance Company