Qurate Retail Group Inc. Greenup , KY 41144
Posted 2 months ago
Thank you for your interest in joining our team! Qurate Retail Group comprises seven leading retail brands
Thank you for your interest in joining our team! Qurate Retail Group comprises seven leading retail brands
The Opportunity
Cornerstone Brands Customer Service Specialists answer inbound customer calls. Working at home, our specialists problem-solve to assist our customers with their orders and accounts. Cornerstone Brands is comprised of Grandin Road, Ballard Designs, and Frontgate.
Who We Are
Cornerstone Services offers expertise and corporate support across the four Cornerstone Brands. These shared services include IT, digital commerce, customer care and distribution. The Cornerstone brands deliver inspirations that help customers enjoy, enhance, and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs, Frontgate, Grandin Road, and Garnet Hill. Cornerstone operates a separate ecommerce site for each brand, distributes 163 million catalogs annually, and has 22 retail and outlet stores.
You must reside in one of the approved counties in Ohio, Indiana, or Kentucky:
Indiana counties: Dearborn, Fayette, Franklin, Jefferson, Ohio, Ripley, or Switzerland County.
Kentucky counties: Bath, Boone, Boyd, Bracken, Campbell, Carroll, Fleming, Gallatin, Grant, Greenup, Kenton, Lewis, Mason, Montgomery, Owen, Pendleton, Robertson, or Rowan County.
Ohio counties: Brown, Butler, Clark, Clinton, Clermont, Delaware, Fairfield, Fayette, Franklin, Greene, Hamilton, Highland, Licking, Madison, Miami, Montgomery, Pickaway, Preble, Union, or Warren County.
Your Impact
Busy day handling a high volume of inbound customer inquiries
Assist customers with questions while personalizing the experience for each caller
Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
Opportunity for advancement and upward mobility across the entire Qurate Retail Group family of brands.
Report to an assigned Customer Service Supervisor
What You Bring
You can problem solve and de-escalate unique situations while sustaining a high-paced call volume
Learn and work in a virtual environment with a set schedule and structured day
Communicate with a variety of customer styles, peers, and leaders
Navigate multiple systems and screens while assisting customers
Can sit for long periods of time
Follow Cornerstone Brands computer system requirements
Troubleshoot own technical problems (in partnership with IT when needed)
Available to work weekends, holidays and additional hours
Compensation
Starting rate is $15.00/hour
$1.00/ hour additional for any hours worked 6pm-6am
Plus $1.00 for every hour worked 12:00am Saturday
Training Schedule
Your employment with Cornerstone Brands begins with a six-week, paid training program that requires full attendance and involvement throughout. The training schedule and the working schedule after training will be different.
System Requirements
Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. While a full specification list will be provided after your interview, here are a few main items:
Self-provided Computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old
Headset compatible with Cornerstone Brands specifications (Cornerstone Brands reimburses $75 for headset.)
High-speed internet connection. Satellite, broadband, wireless or dial-up services are not an option
Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported
The Application Process
Our application process is candidate-led. Each notification for the next step will be sent to the email address you provide.
1.Complete Application
2.Complete skills assessment on mobile device or computer
3.Self-schedule interview
4.Complete interview
Remote work is not permitted in NYC at this time.
#LinkedIn, #LI-Remote, #Workathome
#Remote, #Ohio, #Indiana, #Kentucky
Qurate Retail Group Inc.