Customer Service Specialist

Customer Service Specialist

Lock-N-Stitch, Inc. is seeking a qualified candidate to fill a Customer Service Specialist position located in Turlock, CA. We are seeking to find an energetic, positive, customer-oriented and proactive individual. The Customer Service Specialist will report directly to the Technical Operations Lead.

As a Customer Service Specialist, you will be responsible to assist in maximizing inside sales by selling of products and/or service to established clients and/or customers. This position processes orders for product received by phone, fax, mail, email, or personally from customer or company employee; prepares transportation documents listing details of freight shipped by carrier, both domestic and international; provides customer service; and provides technical support to Level 1 customers by performing the following duties in an industrial repair business:

As a Customer Service Specialist, you will focus on these responsibilities:

• Emphasize product features, benefits and capabilities, discussing credit terms, quoting prices and preparing sales order reports or forms.

• Follow up on leads for product sales and re-direct appropriate leads to Sales Manager and Repair Services department.

• Receive/manage customer orders via multiple methods: phone, fax, mail, email, in person.

• Edit orders received for price and nomenclature.

• Inform customers of unit prices, shipping date, anticipated delays, and any additional information needed by customer.

• Ascertain credit rating of customer.

• Check inventory and communicate with Warehouse personnel regarding orders that would deplete stock or appear to be in shortage.

• Contact Production personnel per procedure regarding "specials"; follows procedure for such orders with proper contact with Warehouse and customer.

• Prepare shipping documents such as bill of lading and international shipping documentation.

• Prepare international documents; adhere strictly to nomenclature, labeling, instructions, and other parameters as required by law.

• Receive, check and work with appropriate company personnel to resolve customer complaints.

• Expedite or trace missing or delayed shipments.

• Maintain customer contact /email lists.

• Present new or existing products to customers.

• Order follow-up to meet/exceed customer expectations.

• Collect, organize and maintain customer feedback/ratings for inside sales.

• Coordinate with Sales/Repair Services for essential strategic approaches for sales.

• Provides basic technical support to Level 1 customers.

• Attend/assist with trade shows.

• Prepare various reports for management; assist with pricing and costing.

• Assist with related special projects, as required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Administrative Skills:

• 2-5 years of experience sales of mechanical products and service.

• Must have confident computer skills to perform data entry.

Functional/Technical Knowledge:

• General mechanical aptitude and knowledge of the internal combustion engine is highly desired.

• Familiar with general sales and negotiation techniques must have general knowledge of drills, taps procedures and applications, strong customer service skill and techniques.

Communication Skills:

• Possess strong interpersonal and communication skills.

• Ability to communicate with management, personnel, other departments and customers.

• Strong active listening skills with ability to pick up key information and/or distill complex issues with objective of finding solution.

• Strong negotiation and persuasion skills.

• Strong facilitation skills with ability to interface with all levels of company.

• Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.

Ability to :

• Organize, prioritize, and work calmly, think clearly and stay focused in change orientated, challenging work environment and maintain commitment to long term projects.

• Apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

• Deal with problems involving a few concrete variables in standardized situations.

• Maintain neat, well-groomed appearance creating a favorable public image and maintain proper conduct.

Education:

High School Degree required.

Why you and us

You will be a part of a global organization with local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well as personal and professional development in a great team.

If you feel excited by being a part of this working environment and think your personal skills and qualities match the job requirements, we look forward to receiving your job application. Successful applicant must be authorized to work in the USA without sponsorship. Hourly pay range is $20 - $25 per hour, depending on experience and education. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Eligibility to participate in: the discretionary incentive plan assigned to the level of position upon offer of employment; medical, dental and vision coverage, 401(k) plan and flexible spending accounts, subject to plan terms; Company-paid benefits such as life insurance, short- and long-term disability, subject to applicable waiting periods. Paid time off (PTO) is accrued on a per-pay period basis in accordance with tenure in the Company; a new hire can expect 17 days per year. Twelve (12) Company-paid holidays.

We look forward to hearing from you. Qualified candidates must apply online: https://www.wartsila.com/careers

Individuals hired for positions that require on-site customer interactions and/or in-person travel may be required to be fully vaccinated against COVID-19 or other country-specific vaccinations, unless otherwise prohibited by law. Wärtsilä North America values our employees. We offer a competitive salary and comprehensive benefits package. Wärtsilä North America is an EOE/AA employer.

Nearest Major Market: Modesto