Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Service Specialist- Tyson's Corner (397)

Expired Job

Best Buy Vienna , VA 22181

Posted 4 months ago

Customer Service Specialist- Tyson's Corner (397)

BrandBest Buy

What does a Best Buy Customer Service Specialist do?

The Best Buy Customer Service Specialist provides fast, accurate and friendly processing for all customer transactions at Checkout, Customer Service and Store Pickup while providing velocity solutions to customers. Develops strong relationships with customers while becoming a trusted advisor and partner in assisting them in making technology more functional in their lives. Partners with other employees to ensure customers' end-to-end needs are met and that no customer is left unserved or underserved. Utilizes all relevant sales tools to drive profitable growth and exceed department and individual goals. Helps answer questions and resolve customer issues.

Job responsibilities include:

  • Flex as coverage between Checkout, Store Pickup and Customer Service as necessary Accountable for driving positive NPS results at Checkout, Store Pickup and Customer Service.

  • Maintain professional communication with customers and peers while using cross-functional company resources and tools.

  • Engage customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions.

  • Ensure Front of Store cleanliness and merchandising standard execution.

What are the Professional Requirements of a Best Buy Customer Service Specialist?

Basic Qualifications

  • Ability to work successfully as part of a team

  • Strong ability to prioritize and multi-task in a fast-paced environment

  • Ability to work a flexible schedule inclusive of holidays, nights and weekends

Preferred Qualifications

  • High School Diploma or equivalent

  • 3 months experience in retail, customer service or related fields

Auto Req. ID636856BR

Job LevelEntry Level

Job CategoryCustomer Service

Employment CategoryPart Time

Location Number000397-Tysons Corner-Store

Address8449 LEESBURG PIKE

CityVienna

StateVA


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Rep Tysons Corner Collision Center

Penske Automotive Group

Posted 2 weeks ago

VIEW JOBS 12/1/2018 12:00:00 AM 2019-03-01T00:00 Summary/Objective The CSI/Customer Service Representative assists in the overall positive rating of our dealership's Customer Service Index by ensuring the highest level of satisfaction to customers. This position works with sales, service, production, and administrative departments to ensure overall customer satisfaction and increase sales. Essential Functions * Devotes himself/herself to insuring satisfaction to customers * Deals with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty * Assists with answering customer inquiries and problems by routing customer to the appropriate contact and or department * Serves as a liaison between the dealership and its customers and represents the dealership at various public relations events * Assists service customers during the morning service rush, when possible * Conducts telephone and in-person transactions courteously and promptly * Supervises all vehicle deliveries, ensuring each customer is informed of the vehicle's warranty details, maintenance requirements, and features, particularly those related to safety * Introduces customers to service and parts personnel, indicating shop location and hours of operation * Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction * Develops and monitors the results of a dealership customer service questionnaire * Implements customer satisfaction programs * Administers Customer Satisfaction Index (CSI) questions to customers and decipher the outcomes of those questionnaires * Communicates results of CSI to management and employees by defining scores and grading dealership based on graded scale * Strives for high ranking on manufacturer surveys. Monitors results frequently * Informs salespeople of their individual performance scores and makes suggestions for improvement as needed * Understands the terminology of the automobile business and keep abreast of technology changes in the product * Follows all attendance and punctuality standards with adherences to timekeeping standards; Employees are required to record the beginning and ending times of any shift, meal break or departure from work for personal reasons * Follows the Company Code of Business Ethics and Conduct * Understands and follow all work rules and procedures and follows lawful directions from Supervisors * Upholds the company's non-disclosure and confidentiality policies and agreements * Maintains a professional appearance in accordance with company policy * Attends pertinent training and stay current with the sales department concerns and sales techniques * Attends company meetings as required * Other duties as assigned Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice EEO Statement The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. Req Number: 7428 Type: Full-time Dealership: Tysons Corner Collision Center Location Address: 8550 Tyco Road Penske Automotive Group Vienna VA

Customer Service Specialist- Tyson's Corner (397)

Expired Job

Best Buy