Customer Service Specialist - Tomlinson South Meridian Ymca

The South Meridian Branch of the Treasure Valley YMCA is unlike any other in the country. Our 60,000-square-foot facility is part of a unique collaboration that combines family recreation, education, sports, literacy, and wellness care on a single campus called "The Hill." Hand in hand with our partners-St. Luke's Health System, the West Ada School District, and the City of Meridian-the South Meridian Family Y will help us build A BETTER US.

In collaboration with membership & health & well-being, the Customer Service Specialist is responsible for creating a positive customer service experience by connecting our members to YMCA programs and services, supporting members in achieving their wellness goals, building relationships with and between members, engaging with all members and ensuring the safety of our members and guests.

Responsibilities:

• Monitor and ensure safety of participants on the wellness floor, responding to emergencies and safety related issues. Ensure members and guests are following all recommended safety guidelines/policies through relationship building and voice attributes.

• Develop meaningful relationships with members to create a sense of belonging and connection to others.

• Actively identify and offer additional support to members who may require help, such as health seekers, new members, and members with diverse abilities.

• Promote YMCA programming (Personal Training, challenges, classes, and workshops) by maintaining awareness, and effectively articulating the benefits of programs to members.

• Engage with members to deepen their relationship to the Y cause.

• Introduce members to the health and wellness floor and group exercise communities.

• Help members better understand how to properly use strength and cardio equipment.

Qualifications:

• Must be 18 years of age or older upon hire.

• Experience in related field.

• Must be able to engage others in conversation and make all people feel welcome.

• Ability to respond calmly and quickly to safety and emergency situations.

• Must have good interpersonal and communications skills and be sensitive, adaptable, professional, and articulate when dealing with others.

• Must be able to maintain confidentiality.

Schedule:

This is a part time position up to 25 hours weekly. Schedule needs are Tuesday 4:00pm-7:00pm, Thursday 9:00am-12:00pm & 4pm-7pm, and Saturday 12:00pm-4:00pm.

Welcoming and Inclusion:

At the Y, we welcome everyone whose behavior adheres to our core values of caring, honesty, respect, and responsibility. We advance our cause by building a stronger and more equitable community where everyone has the opportunity to learn, grow, thrive, and reach their full potential with dignity. The Y is a force for building bridges among all people-regardless of ability, age, birthplace, cultural background, ethnicity, faith, gender, gender identity, ideology, income, race, or sexual orientation. The Y is for all.

How To Apply:

External candidates must complete an online application. If you have any questions regarding the position, please visit our website at www.ymcatvidaho.org or contact jobs@ymcatvidaho.org. All current YMCA staff must apply through their UKG account, and updated resume and cover letter is recommended. Previous YMCA staff may email their updated resume and cover letter to jobs@ymcatvidaho.org with the name of the job they are applying for in the subject line or apply through their existing UKG account.