Customer Service Specialist

The Hertz Corporation Seattle , WA 98113

Posted 6 days ago

General Responsibilities

Do you enjoy working in a customer service role? Are you looking for a dynamic and growing organization that will both challenge and reward you? If so, then this role is for you.

The primary function of the Customer Service Specialist is to provide world class service to Hertz customers calling to confirm, cancel and modify existing reservations, and book reservations. Providing Hertz clients with the best in class service is essential to achieving a high level of productivity and service.

The responsibility of a Customer Service Specialist includes:

  • Convert phone shops to reservations and rentals

  • Creating a positive customer service experience by listening to and identifying customer needs

  • Engaging customers in a courteous professional manner

  • Completing the reservations or change process expeditiously

  • Providing accurate information

  • Ensuring overall customer satisfaction and service

Additional responsibilities may involve the following:

  • Answering general customer questions, resolving customer complaints/issues and servicing customer questions/requests on existing reservations.

  • Assist customers with various post rental inquiries that involve the rental and billing process.

  • Assist customers with questions and requests associated with the Hertz Gold Rewards program.

  • Handle calls from customers who have a Hertz car who want to either extend or their rental or change the return time/location.

  • Ensure a positive experience by efficiently handling the phone calls Hertz according Call Performance Guidelines, answering the customer's questions accurately regarding Hertz rates and services and booking, cancelling, confirming or modifying the reservations correctly in the PC Excalibur computer system.

  • Maximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.

  • Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls.

  • Providing excellent customer service to Hertz loyalty program members by updating customer profile information as requested by callers.

  • Provide excellent customer by efficiently handling the incoming calls from customers with inquiries about their billing and rental transactions.

  • Develop positive customer rapport with every caller by fully demonstrating the SMILES principles on a consistent basis.

  • Assist customers wanting to extend or change a reservation already in progress. This would include changing the return date, return time, and/or return location.

  • Uphold company policies and standards by being knowledgeable in utilizing various resources in order to research time discrepancies, rates, mileage, etc. The goal is to achieve first call resolution of customer disputes, thus minimizing costs involving further correspondence or communication.

EEO Statement

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Seasonal Customer Service Cashier Madison Park

Pharmaca Integrative Pharmacy, Inc.

Posted 2 days ago

VIEW JOBS 10/15/2019 12:00:00 AM 2020-01-13T00:00 Overview SEASONAL CUSTOMER SERVICE CASHIER Part-time Now through December Now hiring at 4130 E Madison St, Seattle, WA 98112 At Pharmaca Integrative Pharmacy, we believe in providing customized shopping experiences, building relationships with our clientele and working collaboratively across all store functions. We proudly operate 29 boutique drug stores across six different states and employ over 500 top tier Practitioners, Pharmacists and Managers. Our spa-like atmosphere proves to be an outstanding work environment and the occasion to share your knowledge others presents itself regularly. We're actively hiring customer service enthusiasts to serve as our store cashiers and liaisons. Pharmaca's CS Team Members are the first faces our customers see and it's our goal to provide outstanding and unique shopping experiences to every client that walks through our doors. As a Customer Service Cashier, you'll gain experience in retail merchandising, expand on store operation skills and grow your natural-product knowledge base. We operate under the philosophy of being One Team – this means you'll interact with acupuncturists, estheticians, pharmacists and more. Our CS Team Members are can-doers and problem solvers with the brightest dispositions around! Here's what we're looking for: * Some experience in a retail environment * Past practice in running a register and utilizing hand-held devices * Confidence in math skills and cash handling * Strong attention to detail and understanding a sense of urgency * Ability to bring a smile to a stranger's face * Relationship building and interpersonal interaction expertise Here's what we offer: * United Healthcare coverage (to TM's working 30+ hrs/week) * 401K * Tuition reimbursement * Bonus plan * Team member discount * Bragging rights for working at the most forward thinking retail space/pharmacy in the country Sound like a fit? Send us your info! Apply online at or stop by our store located at 4130 E Madison St, Seattle, WA 98112 EOE Options Pharmaca Integrative Pharmacy, Inc. Seattle WA

Customer Service Specialist

The Hertz Corporation