Superior Transport Green Bay , WI 54302
Posted 2 weeks ago
SUMMARY/OBJECTIVE
The Customer Service Specialist is responsible for the day-to-day operations and execution of customer's transportation programs within Superior Transport & Logistics. The Specialist will address external and internal customer service inquires, carrier selection, load tendering, create shipping documents, trace shipments, audit and process carrier invoices. Duties also include (but are not limited to) daily performance reporting, process mapping and improvement, revenue and cost management and specific customer metrics reporting and management.
ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description.
Provide extraordinary customer service and accurate and detailed information to the customers who contact Superior Transport & Logistics
Processes customer shipments, changes, and invoices according to established department policies and procedures.
Works closely with the accounting department to resolve invoice items.
Provides timely feedback to the company regarding service failures or customer concerns.
Partners with teammates to support all customer service expectations.
May be asked and required to perform other duties as requested.
COMPETENCIES
Proficiency in Microsoft Office Applications - including (but not limited to) Excel, Access, Outlook, and basic proficiency in Word and PowerPoint.
Organizational Outlook
Personal Integrity - (Trust and be trusted)be accountable and responsible, display solid work ethics
Business Acumen
SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibilities.
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk.
POSITION TYPE AND EXPECTED HOURS OF WORK
This is a full-time position. Days and hours of work are Monday through Friday, with an 8 hour shift (overtime as required) between 6:30 a.m. to 5 p.m. dependent on customer and/or company needs.
TRAVEL
No travel is expected for this position.
REQUIRED EDUCATION AND EXPERIENCE
Customer service experience within the Transportation and Logistics segment.
Minimum of one year of customer service experience in a high volume call center environment where drive, determination and self-motivation were required. Must be able to demonstrate ability to handle difficult customer service needs and telephone calls while maintaining professionalism, care and a sense of urgency.
Proficiency with Microsoft Office Suite including Word and Excel
Ability to type minimum of 40 wpm
Organize and maintain desktop and paperwork accurately and efficiently.
Must be able to address customer concerns verbally and in writing with poise, professionalism and to the point.
EEOC POLICY
It is the policy of Superior Transport & Logistics not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.
Superior Transport