Customer Service Specialist

State Of North Dakota Fargo , ND 58102

Posted 2 months ago

Responsibilities will be primarily working with customers in the Resource Area and Call Center, to provide them with a supportive and assistive environment in identifying service needs and informing customers of available services including resume assistance, cover letters and interview preparation. Duties will include greeting customers, assessing their employment needs, providing skill building and Labor Market information. Will assist and guide customers in using Job Service's web site and labor exchange system located at and other job search related websites. Assist clients in career exploration and provide educational workshops. Must be able to provide excellent customer service to all Job Service customers. Duties will also include assisting with general email inquiries, receiving phone calls, answering questions, providing needed information and directing customers to appropriate service. Provide customers with a supportive and assistive environment in identifying service needs, informing them of services available, providing services to meet needs, and giving appropriate referrals to other programs/services available within Job Service and the community.

Minimum Qualifications

Requires six years of work experience performing administrative, customer or employment service duties that involved providing information and assistance to customers within an organization offering a variety of products or services. Work experience normally includes receiving and analyzing information, determining the available solution(s), and assisting or directing customers in implementing and completing necessary steps to resolve issues or satisfy inquiries. Related college-level course work may be substituted for the work experience requirement on a year for year basis.

Preferred Qualifications

Bachelor's Degree in related field. Experience with human service work. Fluent in a second language, superior communication and customer service skills. Experience working with diverse groups of people, problem solving skills and knowledge of community resources. Extensive experience with Word, Excel and internet.

Application Procedures

All application material must be received on or before 11:59 p.m. on the closing date.

  • JSND does not provide sponsorships.

  • Applications will ONLY be accepted online through the ND PeopleSoft System.

  • In addition to the online application, applicants should upload the following documents

  • Resume;

  • Cover letter (addressed to Human Resources Division);

  • Copy of their college transcript (if required as a minimum qualification or if using to substitute for experience requirement); and

  • At least three business references with contact information.

  • Applications will be scored based on a 100-point job related personnel system.

  • Application materials should include information which clearly articulates how you (the applicant) meet the position's minimum qualifications and can perform the summary of work. It is very important to be thorough and detailed on all your application materials.

  • For accommodation or assistance with the application or selection process, a complete Job Description Questionnaire; contact one of the following individuals in advance of the position closing date:

  • Jason Sutheimer, SPHR, SHRM-SCP at (701) 328-2840 or

  • Leslie Deglman, SHRM-CP at (701) 328-2151 or

  • For questions regarding the position's duties or requirements; contact the following individual(s) in advance of the position closing date:


TTY users may use Relay North Dakota at 711 or 1-800-366-6888.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex, genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. 23-12-10.

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Customer Service Specialist

State Of North Dakota