Customer Service Specialist

State Of North Dakota Fargo , ND 58102

Posted 2 months ago

Responsibilities will be primarily working with customers in the Resource Area and Call Center, to provide them with a supportive and assistive environment in identifying service needs and informing customers of available services including resume assistance, cover letters and interview preparation. Duties will include greeting customers, assessing their employment needs, providing skill building and Labor Market information. Will assist and guide customers in using Job Service's web site and labor exchange system located at jobsnd.com and other job search related websites. Assist clients in career exploration and provide educational workshops. Must be able to provide excellent customer service to all Job Service customers. Duties will also include assisting with general email inquiries, receiving phone calls, answering questions, providing needed information and directing customers to appropriate service. Provide customers with a supportive and assistive environment in identifying service needs, informing them of services available, providing services to meet needs, and giving appropriate referrals to other programs/services available within Job Service and the community.

Minimum Qualifications

Requires six years of work experience performing administrative, customer or employment service duties that involved providing information and assistance to customers within an organization offering a variety of products or services. Work experience normally includes receiving and analyzing information, determining the available solution(s), and assisting or directing customers in implementing and completing necessary steps to resolve issues or satisfy inquiries. Related college-level course work may be substituted for the work experience requirement on a year for year basis.

Preferred Qualifications

Bachelor's Degree in related field. Experience with human service work. Fluent in a second language, superior communication and customer service skills. Experience working with diverse groups of people, problem solving skills and knowledge of community resources. Extensive experience with Word, Excel and internet.

Application Procedures

All application material must be received on or before 11:59 p.m. on the closing date.

  • JSND does not provide sponsorships.

  • Applications will ONLY be accepted online through the ND PeopleSoft System.

  • In addition to the online application, applicants should upload the following documents

  • Resume;

  • Cover letter (addressed to Human Resources Division);

  • Copy of their college transcript (if required as a minimum qualification or if using to substitute for experience requirement); and

  • At least three business references with contact information.

  • Applications will be scored based on a 100-point job related personnel system.

  • Application materials should include information which clearly articulates how you (the applicant) meet the position's minimum qualifications and can perform the summary of work. It is very important to be thorough and detailed on all your application materials.

  • For accommodation or assistance with the application or selection process, a complete Job Description Questionnaire; contact one of the following individuals in advance of the position closing date:

  • Jason Sutheimer, SPHR, SHRM-SCP at (701) 328-2840 or jpsutheimer@nd.gov

  • Leslie Deglman, SHRM-CP at (701) 328-2151 or ldeglman@nd.gov

  • For questions regarding the position's duties or requirements; contact the following individual(s) in advance of the position closing date:

  • SUPERVISOR at (701) XXX-XXXX

TTY users may use Relay North Dakota at 711 or 1-800-366-6888.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex, genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. 23-12-10.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Specialist

WEX

Posted 3 months ago

VIEW JOBS 1/20/2020 12:00:00 AM 2020-04-19T00:00 Customer Service Specialist Job Summary The Customer Service Specialist is responsible to answer all customer questions on offered benefits with accuracy and high quality customer service. They provide direction to customers through telephone and email. The Customer Service Specialist represents WEX Health to the customer. They own the customer's experience with them. All solutions, complaints, and successes are theirs. Responsibilities * Responsible for all assisting customers by answering questions, solving problems, and educating them on provided services via inbound phone calls and customer email inquiries. * Handles all inquiries professionally and courteously and with accuracy. * Answers and returns inquiries in a timely manner. * Clearly communicates answers and solutions to the customer. * Responds to email inquiries with accuracy utilizing appropriate verbiage, grammar, and spelling. * Researches/investigates all inquiries utilizing reference materials. * Understands and applies confidentiality guidelines. * Meets or exceeds customer service standards and goals. * Is knowledgeable about the products offered and actively participates in departmental training and continued education. Provides informal or formal training for additional team members when needed. * Displays advanced knowledge of IRS regulations governing all products. * Actively assists other departments when additional help is needed. Qualifications * High School Diploma or GED required * Telephone inquiry experience or ability to handle a constant flow of incoming calls. * Customer service experience and benefit experience typically acquired in 6 months to two years. * Computer proficiency required. * Must have excellent customer service skills. Equal Opportunity Employer/Vets/Disability WEX Fargo ND

Customer Service Specialist

State Of North Dakota