Customer Service Specialist

Salt Lake County Salt Lake City , UT 84101

Posted 1 week ago

Customer Service Specialists support the delivery of Clark Planetarium's educational mission through facilitation of exhibit, retail and theatre experiences for our guests. The duties for Customer Service Specialists include the following:

  • Work in a retail environment

  • Operate cash registers.

  • Handle transactions according to proper cash handling techniques and policies.

  • Deal with coupons and discounts properly.

  • Process refunds in accordance with policy.

  • Handle membership transactions, whether selling or renewing, issuing tickets, or applying membership discounts.

  • Collect demographic information as appropriate.

  • Properly merchandise, stock, tag, and clean product in the Store.

  • Answer questions related to store product, specifically telescopes and accessories.

  • Handle general Planetarium information requests

  • Be able to answer questions about pricing, seating policies, show content, ADA accommodations, and the locations (w/ directions) of the theaters in the building.

  • Provide parking validations.

  • Answer questions related to special events in the building, exhibits, and the mission of the institution.

  • Ushering

  • Assist patrons into both the Dome Theatre and the IMAX Theatre, taking tickets, handing out IMAX glasses, and guiding them to seats if needed.

  • Collect and wash IMAX glasses after usage, following proper washing directions, and disposing of glasses that are expired.

  • Clean theaters using vacuums, brooms, and/or mops as appropriate.

  • Work in a concession stand

  • Retail operations as listed above, plus:

  • Fulfill food and drink orders in accordance with proper food handling procedures.

  • Maintain a valid food handler permit.

  • Perform cleaning and maintenance according to listed policies and procedures.

  • Properly stock product, filling out logs when necessary.

  • Be an exhibit guide

  • Interact with patrons while among the exhibits, answering questions, demonstrating how exhibits work, and providing directions.

  • Handle school groups and rental groups

  • Be knowledgeable about what groups and rentals are using the building.

  • Greet groups as they arrive, introduce them to the building, go over any guidance information, and make sure their schedule is correct.

  • Properly enter them into the computer system, adjusting group attendance numbers as needed, and taking payments in accordance with proper cash handling techniques and policies.

  • Maintain contact with the groups, continuing to guide them through the building to their next activities.

  • Deal with emergency situations

  • Be knowledgeable about emergency procedures, locations of AEDs, and evacuation sweep assignments.

  • Call upon the Protective Services Officer to deal with unruly patrons, missing parents, and other situations that may arise.

  • Other tasks as assigned


An "At Will", FLSA non-exempt employee who is not eligible for County benefits and who must work an average of 29 hours or less per week or an average of 129 hours or less per month.

  • Must work an average of 29 hours or less per week or an average of 129 hours or less per month.

  • Are not eligible for County benefits except as otherwise provided for by policy.

  • Are not considered merit employees.

  • Are "at will" employees who may be terminated for any reason, without notice, and without a pre-termination hearing.


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