Rexel Orlando , FL 32801
Posted 1 week ago
Are you the best solution seller in your shop? Do you sell on service and capabilities before price? Want access to the best digital tools, top suppliers, and services you can sell beyond the cardboard box? Join Banner as a Externaltitle!
At Banner you will have access to digital tools and customer integration services that will make finding (and keeping!) customers quicker and easier. As well as being able to provide the best products on the market due to our partnerships with the top suppliers.
We are committed to creating a diverse and inclusive workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work.
NO WEEKENDS, NO HOLIDAYS, PAID TIME OFF! Are you looking for real work/life balance? Come join our team and you'll be home to play on the weekends! In addition to no weekend work, we also offer holiday pay, bonuses, paid time off, etc.
At Banner we strive to make sure our employees have a great work life balance. You will be eligible for paid vacation, sick time, paid company holidays plus flexible personal days per year. We provide professional training, development programs, and career advancement opportunities.
We are committed to creating a diverse and inclusive workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work.
Want to make a difference? Have opportunities for growth and career advancement? Work for a company that strives to do everything through its values? Join Banner as a Externaltitle!
At Banner, our values are the foundation for how we operate, with our employees, customers, and suppliers. We strive to Deliver the Best Customer Experience, Join Forces For Success, Encourage Innovation, Engage People to Develop Their Talents, Trust Each Other, and Enjoy Making a Difference. We provide professional training, development programs, and career advancement opportunities.
We are committed to creating a diverse and inclusive workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work.
The position of Customer Service Specialist will be based out of our Orlando, FL Location!
Summary
The Customer Service Specialist is responsible for delivering exceptional customer service to our internal and external customers. Responsible for answering calls, addressing customer and vendor questions and needs both in person and via email, processing orders, and other clerical duties as assigned.
What You'll Do
Must behave consistently with the Company's Core Competencies, Polices, Procedures and focus on safety
Complete administrative duties including, but not limited to, resolving and processing accounts payables, answering emails, filing claims, purchasing office supplies, and managing various reports
Establish and maintain customer relationships with a wide variety of clients
Handle customer inquiries, process orders, and resolve customer issues promptly using root-cause analysis and data analytics
Manage and maintain internal communication between sales team and branch/distribution center staff
Consistently answer the telephone during business hours professionally, promptly, and courteously
Partner with accounts payable, receiving and purchasing to analyze and resolve purchase order variances
Coordinate special orders, last-minute shipping requests, and expediting any orders as necessary
Trace orders as required and notify customers of any activity concerning their merchandise
Research WMS (Warehouse Management System) transaction logs and/or hub alert system to correct or verify any outstanding issues
Other duties as assigned
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
The position of Customer Service Specialist will be based out of our Orlando, FL Location!
What You'll Need
High School or GED
Prior customer service experience in a Distribution Center or electrical distribution industry a plus
Certification to operate forklift, hand truck, pallet jack and other warehouse equipment preferred
Knowledge, Skills & Abilities
Knowledge of AS400, Highjump or other Warehouse Management Systems(WMS) software
Ability to navigate, comprehend, and connect data from multiple operating systems
Excellent organization and time management skills, detailed oriented, able to prioritize in a multi-tasking environment and ability to work under pressure and adhere to specific deadlines
Strong analytical, troubleshooting, and problem-solving abilities
Demonstrated self-starter with resilient personal initiative and ability to work both independently, and within a team
Excellent computer skills demonstrated experience with Microsoft Office (Excel), automated order entry systems, and other internet-based tools
Proven experience in mining, analyzing, and reporting out on large data sets
Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty
Working Conditions and Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Environment
Physical Demands
Weight and Force
"Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law."
Our Benefits Include:
Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities - We like to promote from within!
Customer Service Specialist
148461
Orlando
Rexel USA
Supply Chain
Customer/Sales Support
Rexel USA is a VEVRAA federal contractor and an EEO/AA employer. (Females/Minorities/Protected Veterans/Individuals with a Disability) We are committed to creating a diverse and inclusive workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work. If you encounter difficulty using our online application system due to disability and would like to request reasonable accommodation, email staffing@rexelusa.com or call (888) 739-3547
Rexel