Customer Service Specialist - Registrar's Office

State Of Missouri Cape Girardeau , MO 63701

Posted 2 months ago

Position Summary Benefits Supplemental Questions

CUSTOMER SERVICE SPECIALIST

Registrar's Office

Full Time

Primary Responsibilities

  • Serves as first contact to the Registrar's Office and other areas of the office suite

  • Provides customer service to students, faculty, staff and other campus visitors/customers

  • Assists customers with student record inquiries through a comprehensive understanding of Registrar's Office and University processes and procedures

  • Answers multiple telephone lines

  • Verifies accuracy of documents received in person

  • Processes address changes

  • Organizes and maintains confidential electronic and paper files

  • Oversees the distribution of all Registrar's office daily mail

  • Provides full administrative support as needed to Registrar and professional staff

Required Qualifications:

  • High school diploma or GED

  • Knowledge of Microsoft Office Word, Excel and Access (For full consideration, Microsoft Office Testing is required by October 19, 2019; see "Additional Information" section below for instructions).

  • Demonstrated ability to learn different and new technologies

  • Experience using email programs

  • Excellent organizational skills and attention to detail

  • Demonstrated ability to handle difficult interactions with diplomacy, tact and in a confidential manner

  • Excellent communication skills (verbal, written, interpersonal, and telephone etiquette)

  • Work history that emphasizes an understanding of customer service and reflects an ability to work with high volume of telephone and customer contacts

  • Demonstrated ability to handle multiple tasks with frequent interruptions

  • Demonstrated ability to synthesize information to make independent decisions with minimal supervision

  • Ability to interact effectively with faculty, staff, students and the public

  • Demonstrated commitment to a diverse work environment, including working with multicultural populations and an understanding of, and sensitivity to, issues affecting women and minorities

Required Information & Deadline:Application Deadline: To ensure full consideration, application materials must be received by October 19, 2018. The position is available as of December 3, 2018 and will remain open until filled.

To Apply: Complete the online application by clicking on the APPLY button at the top of the page. You will need to submit the following in order for your application materials to be complete.

  • letter of interest addressing all position qualifications
  • current resume
  • names and contact information of three professional references may be asked for at a later date

Additional Information:For full consideration, Microsoft Office testing is required to be completed within the past year and by the deadline date listed above. To schedule the Microsoft Office skills tests, please call Testing Services at (573) 651-2836. Proof of Microsoft Office Specialist Certification can be submitted in place of required testing.


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Customer Service Specialist - Registrar's Office

State Of Missouri