State Of Missouri Cape Girardeau , MO 63701
Position Summary Benefits Supplemental Questions
CUSTOMER SERVICE SPECIALIST
Serves as first contact to the Registrar's Office and other areas of the office suite
Provides customer service to students, faculty, staff and other campus visitors/customers
Assists customers with student record inquiries through a comprehensive understanding of Registrar's Office and University processes and procedures
Answers multiple telephone lines
Verifies accuracy of documents received in person
Processes address changes
Organizes and maintains confidential electronic and paper files
Oversees the distribution of all Registrar's office daily mail
Provides full administrative support as needed to Registrar and professional staff
High school diploma or GED
Knowledge of Microsoft Office Word, Excel and Access (For full consideration, Microsoft Office Testing is required by October 19, 2019; see "Additional Information" section below for instructions).
Demonstrated ability to learn different and new technologies
Experience using email programs
Excellent organizational skills and attention to detail
Demonstrated ability to handle difficult interactions with diplomacy, tact and in a confidential manner
Excellent communication skills (verbal, written, interpersonal, and telephone etiquette)
Work history that emphasizes an understanding of customer service and reflects an ability to work with high volume of telephone and customer contacts
Demonstrated ability to handle multiple tasks with frequent interruptions
Demonstrated ability to synthesize information to make independent decisions with minimal supervision
Ability to interact effectively with faculty, staff, students and the public
Demonstrated commitment to a diverse work environment, including working with multicultural populations and an understanding of, and sensitivity to, issues affecting women and minorities
Required Information & Deadline:Application Deadline: To ensure full consideration, application materials must be received by October 19, 2018. The position is available as of December 3, 2018 and will remain open until filled.
To Apply: Complete the online application by clicking on the APPLY button at the top of the page. You will need to submit the following in order for your application materials to be complete.
Additional Information:For full consideration, Microsoft Office testing is required to be completed within the past year and by the deadline date listed above. To schedule the Microsoft Office skills tests, please call Testing Services at (573) 651-2836. Proof of Microsoft Office Specialist Certification can be submitted in place of required testing.