Customer Service Specialist

Benefits: Competitive salary Opportunity for advancement Paid time off Position Overview Independent Insurance Agency located in Hickory, NC is seeking an outgoing, career-oriented professional to join our team.

Responsibilities Providing positive, friendly, professional customer service. Answering calls and handling policy service questions, payments, etc. Calling clients or insurance companies to resolve service-related tasks, respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, claim submissions, and billing clarification.

Maintain a strong work ethic with a total commitment to success each and every day. COMPENSATION: Base with potential for bonus Paid time off (holiday's, vacation/sick days) Benefit: 35.5hrs/week (This allows you to leave at 1pm on Tuesdays and 4pm on Fridays) REQUIREMENTS: Must have a positive, upbeat, energetic personality Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Experience on computers Pride in getting work done accurately and timely Ability to work independently and in a team environment Ability to multi-task Ability to assess customer needs Ability to effectively relate to a customer If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.