Customer Service Specialist - Patient Support Team

Job Title

Customer Service Specialist

• Patient Support Team

Job Description

Customer Service Specialist

• Patient Support Team

Your role:

• As a Customer Service Specialist on the Patient Support Team, you will serve as the first point of contact for patient and customer inquiries primarily through inbound phone calls and emails and may also include white mail, chat, and social media ensuring a high level of customer satisfaction.

• You will support patients in a high-volume call center by investigating and resolving inquiries and complaints and ensure compliance with quality documentation.

• A career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about benefit details.

You're the right fit if:

• You've acquired 2+ years of experience in a customer service and call center environment.

• Your skills include proficiency in using MS Windows, internet browsers (Edge, Chrome), Microsoft Office products (Excel, Outlook, Word, Teams,) and can troubleshoot internet/Wi-Fi, VPN, and other technology independently.

• You have an Associate's degree or relevant training/background experience.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

• You have excellent English language verbal and written communication skills, with the ability to convey information clearly and professionally.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business here.

• Discover our rich and exciting history here.

• Learn more about our purpose here.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Murrysville, PA.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.