Customer Service Specialist - Operator Services - Casual

Job Details

Are you passionate about serving our patients with Love and Excellence? If so, consider applying for this position at ChristianaCare.

We are recruiting for a full time Customer Service Specialist in Operator Services to answer calls and provide directory information to staff, visitors, patients and the public based on stated needs of the caller.

The ChristianaCare Way!

When you become an employee at ChristianaCare, you are joining a healthcare organization that was named Forbes 5th Best Health System to Work for in the U.S. for 2021! Guided by excellence and love, our Caregivers enjoy many employee benefits such as

• work-life balance
• competitive pay and benefits
• generous paid time off
• diverse and inclusive culture

Office Hours:

• Casual

• Evening shift

• 3:00p

• 11:30p varied schedule

Principal duties and responsibilities:

• Answer main telephone number for Christiana and Wilmington hospitals.

• Answer all emergency (911) phone lines for Christiana, Wilmington and Middletown hospitals. Follow procedures for more than 20 emergency medical code notifications (i.e., Code Blue, Trauma Alert/Code, Heart Alert/Code, Code Delta, Internal Emergency).

• Provide excellent customer service.

• Answer TTY for community, provide assistance to the caller.

• Make decisions regarding emergency calls and dispatches accordingly, following policies and procedures.

• Provides directions to facilities for the public.

Education and experience requirements:

• High school graduate or equivalent.

• Two years customer service experience, call center experience preferred

About ChristianaCare

ChristianaCare was recognized as one of "America's 100 Best Hospitals" by Healthgrades, selected as one of the Most Wired Hospitals in the US by the American Hospital Association, and ranked by US News & World Report as the #3 'Best Hospital' in the Philadelphia region out of more than 90 hospitals. To learn more click on this link https://www.youtube.com/watch?v=AZtpU0ib3t8

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Post End Date

May 25, 2024

EEO Posting Statement

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.