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Customer Service Specialist

Expired Job

Officeteam Lakeville , MN 55044

Posted 2 months ago

Our client in near Lakeville, Minnesota is looking to fill multiple Medical Banking Specialist roles! This position is responsible for creating and maintaining positive customer relationships while also responding to customer inquiries regarding all spending account products. You also will proactively provide information and education to customers about IRS regulations and various spending accounts, claims processing and reimbursement procedures. Responsibilities include: -Researching and responding to telephone and written inquiries to ensure timely resolution of issues.

  • Consistently provide accurate information to customer inquiries in accordance with inquiry accuracy standards by organizing and utilizing appropriate tools, resources, internal communications, and training materials.

  • Educate customers on products such as eligible IRS expenses, Health Savings Accounts (HSA) investment and pricing options, Flexible Spending Accounts (FSA), Dependent Care, Transportation and claims processing procedures.

  • Serve as a customer advocate by identifying underlying customer needs and guiding them to appropriate programs and resources.

  • Build rapport by offering information and services beyond the customer?s initial inquiry.

  • Assist and educate on Health Guides through complex spending account issues.

FOR IMMEDIATE INTERVIEW CONSIDERATION, PLEASE EMAIL RESUMES TO

Requirements

  • Experience with data entry

  • Strong PC navigation skills

  • Strong oral and written communication skills.

  • Strong problem solving and decisions making skills.

  • Strong organizational skills.

  • The ability to establish and maintain positive interpersonal relationships.

  • The ability to enhance or develop new skills in response to changing expectations.

FOR IMMEDIATE INTERVIEW CONSIDERATION, PLEASE EMAIL RESUMES TO

Employment Type: Temporary


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Customer Service Specialist

Expired Job

Officeteam