Customer Service Specialist

Customer Services Specialist -

The Customer Service - Order Processing Specialist performs a variety of duties to receive, interpret, analyze, coordinate, enter, manage, and follow-up customer and distributor sales orders through production and shipping. Responsible for providing product and sales information, order status, availability, pricing, and delivery to customers and distributors. This role also maintains sales records/files and delivers exceptional customer experience during every customer interaction.

WHAT YOU WILL BE DOING

Customer Sales Processing

• Communicate with customers to receive orders for manufactured and/or aftermarket products.

• Interpret incoming orders to ensure configuration, price, and product requirements are accurate and specifications are complete.

• Enter and process orders in the EPR system and acknowledge back to the customer.

• Maintain processed orders with any product, pricing, scheduling, address, or shipping changes.

Distributor Sales Processing

• Review incoming orders to ensure the order is complete.

• Accurately enter orders into the system and maintain invoicing.

• Answer distributor's inquiries regarding pricing, availability, and order status.

• Work with the Purchasing team, to provide planned ship dates to distributors.

• Coordinate dispute resolution from the Distributor Network.

Sales Support

• Answer any sales order.

• Assists with concerns regarding billing or service rendered.

• Assist with maintaining production lead times, product pricing discrepancies, follow-up correspondence with distributor and internal department inquiries, etc.

Other Sales Processing Support Functions

• Investigate and process freight claims.

• Provide product and sales information to distributors. Inform distributors of current promotions, our product offering, and new or upgraded products.

• Train distributors on the use of the 4Front Resource iCustomer (e-Commerce) program for distributors.

• Coordinate Returned Product Authorizations (RPAs) and the processing of warranty claims.

• Collaborate with 4Front technical support personnel to provide problem-solving, application solutions, and troubleshooting to distributors.

Qualifications:

• High School diploma required, associate's degree in business administration is preferred.

• 2 - 4 years of customer service.

• Experience using iPhone and iPad is a plus.

WHY APPLY?

• Empowerment: You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise.

• Innovation: You embrace challenges and want to drive ambitious change.

• Integrity: You are results-oriented, reliable, straightforward and value being treated accordingly.

#LI-onsite

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Mequon, WI, US, 53092

Customer Service & Contact Center Operations

Travel Required: 0%-10%

Associate

30-Aug-2024

Nearest Major Market: Milwaukee