CVS Health Totowa , NJ 07512
The Customer Service Specialist - Clinical Support is responsible for determining optimal staffing coverage through a territory management plan utilizing a flexible staffing ratio of full-time, per-diem and agency nurses to maximize productivity that is consistent with the management and organizational goals.
Responsibilities will include:
You will identify customer issues that require the attention of a nurse or pharmacist.
You will document all communications in the patient clinical chart and obtains co-signatures from a nurse or pharmacist that relate to patient care.
You will initiate discharge summaries, discharges patient therapies in the system, and changes patient status to discharge for Company nursing patients.
You will manage master schedule for nurses working within their assigned territories and add to weekly nurse visit schedule for new and existing patients.
You will verify daily nursing visits and coordinates changes in scheduled visits on the master schedule. Reports changes to supervisor and/or pharmacy staff.
You will retrieve nursing reports and/or on-call messages each morning and reviews on-call printout at the daily morning meeting.
You will coordinate subcontracted nursing agency visits as directed and approved by Nursing Manager. Follows the agency billing policy.
You will perform timely data entry of nursing notes in to the computer system.
You will track visit corrections from nursing variance reports as directed by the Nurse Manager. Communicates changes required to the appropriate Patient Financial Service Center representative.
You will notify appropriate staffing with therapy changes or nursing orders.
You will assemble and maintain patient clinical charts and files documents. Gathers information for the initial admission packets for new patients and reviews all new charts to ensure that all necessary nursing paperwork is included.
You will track and retrieve signed POTs and nursing orders.
You will perform other duties and responsibilities as assigned.
Minimum one year of related experience in coordinating activities, administrative support functions, and customer service.
Proficiency with Microsoft business software.
Experience as a nursing assistant, pharmacy technician, home patient representative, or customer service representative preferred.
Effective verbal and written communications skills.
Excellent detail orientation and time management skills.
Coram CVS/specialty infusion services is a leading national provider of specialty home infusion and specialty pharmacy services. The integration of Coram into CVS Health enables the company to offer enhanced, comprehensive infusion services; expanded payer access; and a national network of more than 85 locations, including 65 ambulatory infusion suites. Providing infusion therapies and services to over 20,000 patients each month, Coram cares for patients through all phases of their healthcare continuum including clinical and compliance monitoring, and individual patient counseling. CVS Health, through our unmatched breadth of service offerings, is the nation's largest pharmacy health care provider transforming the delivery of health care services in the U.S. Our energetic and service-oriented colleagues embrace fresh ideas, new perspectives, a diversity of experiences, and a dedication to service to meet the needs of the many people and businesses relying on us each day.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT
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For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/