Customer Service Specialist (Monday - Friday; 3 PM To 7 PM)

JOB SUMMARY

We are looking for a part-time customer service position to greet and assist our members and visitors at our Recreation Center. The shift for this role are Monday through Friday, 3 PM to 7 PM, with varying weekend hours.

ESSENTIAL JOB FUNCTIONS

• Assists the public with questions, comments, complaints, and problems regarding all aspects of City services.

• Monitors members using the gym and/or involved in basketball or other activities to ensure safety and enforcement of rules and regulations.

• Responsible also responsible for securing the building at the end of the day, if scheduled.

• Processes registrations for memberships, sports, classes, and programs.

• Accepts payments and balances cash drawer daily.

• Answers phone calls and provides information to customers.

• Provides administrative support to department personnel.

• Assists with special events and parties as needed.

• Serves as back up to co-workers.

• Performs other duties as assigned.

MINIMUM REQUIREMENTS

• High School Diploma or equivalent, required.

• Six months' experience in an office setting, to include contact with the public, utilizing computers and handling cash, required.

• Ability to successfully obtain CPR and First Aid Certification within 90 days of hire, required.

• Valid South Carolina Driver's License, preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of departmental policies and procedures.

• Knowledge of basic accounting and mathematic functions.

• Ability to provide quality customer service, to include handling difficult customers.

• Ability to communicate effectively both orally and in writing.

• Ability to use computers and various software programs, to include Word and Excel.

• Ability to work under pressure, in a fast-paced environment.

• Ability to multi-task.

PHYSICAL DEMANDS

Continuously requires fine dexterity, sitting, using vision, and hearing, and talking. Frequently requires handling. Occasionally requires standing and walking. Sedentary strength demands include exerting up to 15 pounds occasionally or negligible weights frequently; sitting most of the time.

MENTAL DEMANDS

Frequently requires time pressures, frequent change of tasks, performing multiple tasks simultaneously, and working closely with others as part of a team. Occasionally requires noisy/distracting environment.

WORK ENVIRONMENT

The work is typically performed in an office setting, relatively free from unpleasant environmental conditions or hazards.

REASONABLE ACCOMMODATION

The City of Goose Creek is and Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made to qualified individuals with disabilities to perform essential job functions. Prospective and current employee should contact Human resources to request and ADA accommodation. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.

The City reserves the right to revise this position description at any time.