Customer Service Specialist

Mercy Health Cincinnati , OH 45201

Posted 2 months ago

Thank you for considering a career at Mercy Health!

This is what we were meant to do

  • Together!

Customer Service Specialist:

Performs all customer service and collection duties that occur in Revenue Cycle with knowledge of all areas of Patient Financial Services.

The Specialist of Customer Service performs all customer service and collection activities across the Revenue Cycle. Job duties include, but are not limited to, answering patient questions regarding statements, posting guarantor payments, setting up payment plans within our policies, researching and resolving issues with accounts that have been identified by patients, reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening, communicating patient balances, meeting collection goals as set by department, and providing excellent customer service for all of our patients. Must have knowledge of all areas of the Revenue Cycle.

Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues.

Performs other duties as assigned.

Minimum Years and Type of Experience: 1-2 years experience in healthcare industry.

Other Knowledge, Skills and Abilities Required: Critical Thinking, Problem Resolution

Other Knowledge, Skills and Abilities Preferred: Experience in physician and hospital operations, compliance and provider relations. Customer Service and Call Center experience preferred.

Minimum Education:

High School Diploma or GED

Certfications: CRCR within 6 months of hire.

Mercy Health is an equal opportunity employer.

We'll also reward your hard work with:

  • Great health, dental and vision plans

  • Prescription drug coverage

  • Flexible spending accounts

  • Life insurance w/AD&D

  • An employer-matched 403(b) for those who qualify.

  • Paid time off

  • Tuition reimbursement

  • And a lot more

Scheduled Weekly Hours:
40

Work Shift:

Days/Afternoons (United States of America)

Department:

Customer PreService

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown, which is an Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.

Compensation & Benefits

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