Mckesson Corporation Fort Worth , TX 76102
Posted 2 weeks ago
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
Responsible for handling inbound calls from pharmacies, vendors, pharmaceutical sales, and insurance company inquiries, which involves researching and resolving issues of non-technical nature. This includes documentation calls, communicating new product service offerings, and escalating critical complex issues to the next level of support. Calls are handled with accuracy while meeting department and individual performance goals. Integrate and practice the McKesson Shares Principles of Integrity, Customer Centered, Accountability, Respect, and Excellence (ICARE).
Schedule: Must be flexible to work any shift during operational hours of Monday
Friday 7:00 am
7:00 pm CST.
On-Site Team Training:
Training is conducted on-site at our Fort Worth, TX office: 13501 Park Vista Blvd Ste 150.
Training consists of classroom and on-the-job training.
For this training class, our in-office training window will begin June 17.
Hybrid Work from Home:
As new team members complete their onsite training; each person completes a formal review before being approved to move their workspace home. You must maintain reliable internet connectivity. Also, you must live within a commutable distance of no more than 60 miles/1.5 hours from your office of destination, Fort Worth, TX.
Once a team member is working from home, there may be meetings, additional specialized training, or team events that will require coming into the office.
Key Responsibilities:
Accept inbound calls and handle customer requests
Meet all departmental goals including schedule adherence, average handle time, attendance, and quality monitoring
Communicate effectively with Internal and External customers
Troubleshoot customer issues, which may involve research, knowledge of products or services, or procedures or regulations to resolve the problem
Document issue in the call tracking system
Assist other team members to resolve and satisfy customer service issues as they relate to the following products/services: Easy Claim, First Call, Scriptline, Serono, RxSafety Advisor, eClaims, added-value services, AFT, Pre and Post Editing, ePrescribing, and any other future service offers
Participate in special date entry duties when assigned by a supervisor.
Minimum Requirements:
Preferred Qualifications:
At least 2 years of customer service experience, preferably in a call center
Knowledge of SAP
Pharmacy Tech experience
HS Diploma/GED
Critical Skills:
Proficient in MS Office Suite
0-1 year in experience with Sisco software systems
Organized and detail-oriented
Positive attitude
Excellent attendance record
Strong schedule adherence
Multitasking abilities
High levels of engagement
Time management skills
Physical Requirements
At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.
As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
Our Base Pay Range for this position
$18.51 - $30.85
McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
Join us at McKesson!
Mckesson Corporation