Looking to work for a growing company where creativity and ideas are valued and hard work is rewarded?! If you answered yes, come join our team as a Customer Service Specialist! The Customer Service Specialist position supports our customers with any issues, concerns, and questions they may have regarding Market Leader products via phone, email, and chat.
Market Leader is an industry leader, providing innovative online technology and marketing solutions for real estate professionals across the United States and Canada. Since 1999, we've helped real estate professionals succeed and grow, and today serve more than 250,000 agents, brokerages, and franchises with products designed to grow their businesses.
Answer inbound calls and chat with and listen to customers' concerns and questions, and then respond accordingly.
Write professional responses to agent emails and chat using proper grammar, spelling, and punctuation. Use prewritten templates, when appropriate.
Assess technical issues and identify solutions.
Responsible for placing outbound calls to customers to walk them through Market Leader products, including answering tier 1 and some tier 2 technical support questions.
Efficiently respond to customer emails and chat at all times, maintaining composure during challenging situations.
Back up other customer care specialists by making outbound calls to registered visitors of our customers' websites during peak times.
2+ years customer service experience preferred.
Requires a high school diploma or equivalent.
Excellent working knowledge of the internet, web browsers, email, MS Excel, MS Word, and Windows.
Excellent verbal and written communication skills, and must be comfortable making outbound calls when necessary.
Ability to pass a credit and background check.
Knowledge of the real estate industry is a plus.
Market Leader is proud to be an Equal Opportunity Employer.
To apply for this job email your resume and cover letter to email@example.com.
Keywords: Customer Service Rep and Customer Service Representative
Market Leader, Inc