Customer Service Specialist

Market Leader, Inc Bellevue , WA 98009

Posted 3 weeks ago

Looking to work for a growing company where creativity and ideas are valued and hard work is rewarded?! If you answered yes, come join our team as a Customer Service Specialist! The Customer Service Specialist position supports our customers with any issues, concerns, and questions they may have regarding Market Leader products via phone, email, and chat.

Market Leader is an industry leader, providing innovative online technology and marketing solutions for real estate professionals across the United States and Canada. Since 1999, we've helped real estate professionals succeed and grow, and today serve more than 250,000 agents, brokerages, and franchises with products designed to grow their businesses.


  • Answer inbound calls and chat with and listen to customers' concerns and questions, and then respond accordingly.

  • Write professional responses to agent emails and chat using proper grammar, spelling, and punctuation. Use prewritten templates, when appropriate.

  • Assess technical issues and identify solutions.

  • Responsible for placing outbound calls to customers to walk them through Market Leader products, including answering tier 1 and some tier 2 technical support questions.

  • Efficiently respond to customer emails and chat at all times, maintaining composure during challenging situations.

  • Back up other customer care specialists by making outbound calls to registered visitors of our customers' websites during peak times.


  • 2+ years customer service experience preferred.

  • Requires a high school diploma or equivalent.

  • Excellent working knowledge of the internet, web browsers, email, MS Excel, MS Word, and Windows.

  • Excellent verbal and written communication skills, and must be comfortable making outbound calls when necessary.

  • Ability to pass a credit and background check.

  • Knowledge of the real estate industry is a plus.

Market Leader is proud to be an Equal Opportunity Employer.

To apply for this job email your resume and cover letter to

Keywords: Customer Service Rep and Customer Service Representative

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Pacific Sales Customer Service Specialist

Best Buy

Posted 2 weeks ago

VIEW JOBS 9/5/2019 12:00:00 AM 2019-12-04T00:00 Pacific Sales Customer Service Specialist BrandPacific Sales Our Customer Service Specialist is responsible for ensuring, fast, friendly, and accurate customer service for all Pacific Kitchen and Home Customers. They are primarily responsible for providing an excellent customer experience and accurately processing transactions, which includes new orders and returns & exchanges while following the Best Buy selling-skills sales process. This role requires customer follow up, which will include working in Order Management System (OMS) queue & alerts, escalation management, scheduling deliveries, and reviewing purchase orders or validating stock levels. Partnering with product process teams on inventory variance research, license plate accuracy, inspection and at-risk inventory management. Key accountabilities: * Provides order and escalation support by answering customer calls on the sales process, scheduling deliveries, post-sale calls or addressing problems & concerns, processing system queues & alerts and report reconciliation. * Processes sales transactions including new orders, returns & exchanges, releases, and more while following the Best Buy selling-skills sales process. * Provides research and resolution assistance of inventory discrepancies found through report reconciliation on open orders and product transaction reports while following asset protection guidelines. * Maintains knowledge of multi-channel sales systems such as OMS, Field Management System (FMS), online ordering and more to ensure customers technology needs are met. * Engages in self-development to uphold awareness of sales initiatives, programs, strategies, tools and available resources. Basic Qualifications: * Ability to work successfully as part of a team * Able to multi-task in a fast pace environment * Ability to work a flexible schedule inclusive of holidays, nights and weekends Preferred Qualifications: * High School Diploma or equivalent * 3 months experience in retail, customer service or related fields Best Buy Bellevue WA

Customer Service Specialist

Market Leader, Inc