Customer Service Specialist

Liberty University Lynchburg , VA 24501

Posted 3 months ago

Posting Summary

Posting Number S01694P Classification Title Benefited Hourly Position Type Disclaimer

Liberty University's hiring practices and EEO Statement are fully in compliance with both federal and state law. Federal law creates an exception to the "religion" component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment preference to members of their own religion. Liberty University is in that category.

Position Title Customer Service Specialist Does this position require driving? No Contact Josh Waltman Contact Phone Ext 434-592-6830 Contact Email jcwaltman@liberty.edu Job Summary/Basic Function

The principal role of the Customer Service Specialist (CSS) is to aid in the answering of research, technology, circulation, and directional questions from library customers. Specialists will also facilitate group study room reservations and usage, assist with events, and monitor spaces.

Minimum Qualifications

  • Friendly, professional demeanor

  • Self-motivated and ability to perform excellently without direct supervision

  • Familiarity with the University's campus and the Lynchburg area

  • Previous customer service experience

  • Able to work in and with diverse populations

Preferred Qualifications

  • Knowledge of database and computer searching techniques

  • Knowledge of Library of Congress Classification and Dewey Decimal System

  • Second language proficiency

  • Successful completion of INFT 110 or BUSI 201 or equivalent computer class

Work Hours
40 hours per week in rotating shifts

Must be willing to work nights/weekends


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