Customer Service Specialist

Company Overview

Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.

We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).

What's in it for you?

• Competitive Pay with weekly payroll

• Overtime available to increase earnings potential.

• Company paid vacation, personal days & holidays.

• Company vehicle, phone, PPE and uniforms provided.

• Ongoing training and development with nationwide opportunities

Benefits:

For information regarding our impressive benefits package, please visit our website at: LII Benefits. We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.

Job Description

This specialist is responsible for handling incoming customer calls and fulfilling customer needs to ensure satisfaction. The specialist may also be asked to respond to e-mail inquiries.

While providing outstanding customer service is the primary function, the person in this position may have the opportunity to sell or promote products and services.

Duties include, but are not limited to:

• Process new orders based on customer requests.

• Track open orders to ensure completeness in a prompt manner.

• Check pricing and verify availability.

• Review and troubleshoot customer problems and initiate standard action for repair, replacement, return or field service as guided by customer service policies.

• Use a computerized system for tracking, information gathering and/or troubleshooting.

• Respond to customer inquiries, as needed, by referring them to published materials, secondary sources or more senior staff.

Qualifications

• Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent is preferred.

• Excellent written and verbal communication skills, including effective listening skills.

• Ability to learn and understand technical terminology.

• Must be able to work in a fast-paced goal-oriented environment.

• Able to handle multiple tasks, stay organized, and focused on details.

• Requires limited knowledge of the organization, products, and/or services.

• Requires ability to navigate a computerized data entry system or other relevant applications.