Customer Service Specialist

Description

The starting rate for this position is $16.50/hour.

LeeTran is seeking a Customer Service Representative to join our LeeTran team. The Customer Service Representative is responsible for ensuring all riders have a first-class passenger experience while ensuring a high level of assistance to continuously exceed our customers' expectations. If you are customer-service-oriented and love serving people then this is your opportunity.

This is a year-round temporary position with opportunities for full-time and future advancement.

• Full medical insurance effective on the first of the month following date of hire

• Florida Retirement System: Pension or Investment retirement plans

Duties and Responsibilities

• Responsible for providing legendary customer service to passengers or potential passengers

• Professionally answer incoming calls and assist passengers with the scheduling of trip requests

• Provide friendly service and maintain positive relationships with all internal and external customers

• Responsible for greeting and handling customers in a polite and friendly manner.

• Resolve passenger issues

• May be required to deliver route schedules to organizations as requested

• Creative thinker who enjoys a team-based atmosphere

• Assist passengers with fare-related inquiries

• Handle cash, checks, and credit cards as forms of payment during the bus fare purchasing process; balances a drawer at the end of shift

• Complete required forms and reports

• May perform other job duties as assigned

Education, Experience, Licensing

• Requires any combination of education and experience equivalent to High School graduation or GED and one year of fast-paced, professional customer service or closely related experience.

• Possession of a valid driver's license and an acceptable driving record is required.

Supplemental Information

• Bilingual preferred

• Strong work ethic with a sense of urgency; able to work in a fast-paced work environment with quickly changing priorities

• Compassionate demeanor when assisting passengers with a variety of disabilities

• Must be able to communicate information and instructions verbally and written

• Able to read documents, follow instructions, learn and understand procedures, rules and regulations

• Works proactively and independently, with the ability to take initiative

• Outstanding organizational skills and attention to detail

• Excellent verbal and written communication skills

• Excellent interpersonal skills

• Willingness to learn new information and apply knowledge to job responsibilities

• Strong computer skills and ability to use general office equipment

• The workdays and hours for this position are Monday

• Friday 8:00 am

• 5:00 pm with rotating weekends and some holidays.

• This is a Temporary position with FRS and Medical Only benefits under the Affordable Care Act (ACA).