Customer Service Specialist

Kelly Services Kansas City , MO 64106

Posted 3 months ago

Kelly Services has partnered with a reputable Kansas City, MO client! We are seeking 100+ Inbound and Outbound Customer Service Specialists! Temp-to-Hire opportunities with starting pay of $13.50/h!
Job Summary:
The Care Authorization Specialist will review and process Veteran care referral requests and healthcare authorization forms to the Department of Veteran Affairs (VA) Medical Centers and community health care professionals.
Job Duties:
- Review and process medical documentation from community providers following Veteran care and treatment.
- Work with VA Care in the community staff and community medical offices to address and resolve any incomplete information required for Veteran treatment and care.
- Protect the health care privacy of patients by strictly following HIPAA regulations
- Follow processes of the VA program and perform all tasks in a courteous and professional manner
- Understand and work with standard coding systems including: standard medical taxonomy, International Classification for Diseases, Current Procedural Terminology, and Health Care Common Procedure Coding System.
- Work in a variety of systems to perform required tasks
- Manage prioritized tasks in a time-sensitive environment
- Perform other tasks as assigned by leadership
- High school diploma or GED
- Must have a minimum one full year of experience working in a customer service environment
- Must have experience with data-entry related to reasonably complex information such as medical records
- Must be proficient with a computer including Microsoft Office, the Internet, and other systems
- Should possess the ability to complete tasks thoroughly and efficiently
Preferred, but not required:
- College-level course work in the healthcare or equivalent field is a plus
- Experience working in a healthcare environment is a plus
- Experience with medical terms (including the interpretation and use of ICD and CPT codes is a plus
These opportunities will go fast, apply now for immediate consideration!

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Customer Service Specialist

Kelly Services