Customer Service Specialist

Position Summary

About Us:

ITT Control Technologies is a Global Leader in Fluid Handling, Motion and Vibration & Shock Isolation with leading positions in the markets it serves. We design, develop and manufacture valves, actuators, switches, pumps, numeric controls, torches, equipment isolators, shock absorbers and much more, for aerospace and industrial applications. We provide an ideal workplace environment in which to create a rewarding career and are looking for team players with the talent and drive for excellence. We strive to create value for our employees by providing challenging workplace assignments.

ITT Control Technologies offers a very attractive benefits program. Our employees enjoy medical and dental coverage, 401 K savings plan, life insurance protection, sickness and accident income protection, a generous vacation and holiday program, a tuition reimbursement program, and a program that allows you to use tax-free dollars to pay for many health care and dependent care expenses.

Position Summary

ITT's Connect and Control Technologies, headquartered in Valencia, Calif., provides fuel management, actuation, noise abatement and vibration isolation components to the aerospace industry and customized and standard products for precision motion control, energy absorption and vibration isolation for industrial end markets.

The Customer Service Specialist is the focal point between ITT and assigned customers for processing customer orders on all routine business activities.

Essential Responsibilities

Primary Responsibilities:

• Purchase order entry and order acknowledgment. Coordinate and administer customer schedule change requests.

• Maintain a high level of data integrity and adhere to department turnaround times.

• Provide post sale order status, customer and application support through completion of contract. Communicate with customers daily via telephone, email and fax correspondence.

• Administer customer requirements via customer web portals as needed.

• Prepare and submit price quotes and negotiate price and delivery schedule for legacy products.

• Support Sales and Marketing forecasting and sales analysis activities.

• Mitigate customer complaints concerning billing disputes and services rendered.

• Liaison between ITT CT finance and customer to provide research and support of credits and invoice re-bills.

• Interface organizationally with all supportive departments as needed to support customer needs.

• Build rapport and promote communication across internal supply chain and drive for issue resolution.

Promote department objectives and office lean principles.

Position Requirements

Position Requirements:

• 5 years of customer service experience in Aerospace.

• Business or Technical School (AA/AS) or Equivalent desired

• Experience in the aftermarket aerospace industry; FAA repair station knowledge is preferred.

• Must possess excellent communication and inter-personal skills with the flexibility to do whatever it takes to care for our customers.

• Must be proficient in Microsoft Office Suite (Word, Excel and PowerPoint) to prepare spreadsheets, graphs, presentations and reports.

• Must possess ERP system knowledge, experience with AS400 or Oracle is a plus.

• Candidate must be a well-organized, multi-tasking, self-starting individual

Safety is a core value at ITT. Our employees understand and follow all ITT safety policies and procedures, participate in workplace inspections, safety training, and in the development of job safety analyses.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

"ITT Corporation is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other characteristic protected by law."

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Equal Pay Act Statement

We aim to pay our 'ITT'ers' fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on 'what' they accomplish, but also on 'how' they reflect ITT's values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.

Equal Pay Act Range

Annual Salary Range between $52,000 - $77,400 includes benefits and Team rewards.