Customer Service Specialist

Position Summary

This position is responsible for all aspects of Energy product sales administration to domestic and international customers, as well as providing back-up to other Customer Service Specialists.

Essential Responsibilities

• Achieves and maintains rapport with customers, and Sales channels by providing the best possible service

• Processes sales order, change orders, formal quotes, RMAs, as well as expedite requests on behalf of customers

• Provides appropriate and timely feedback to customers in case of unexpected delays or change in delivery timing

• Assists the Finance department in maintaining customer accounts and supplying information for initial and subsequent credit checks

• Documents all customer correspondence in appropriate database

• Answers intermediate level technical and price/delivery inquiries for customers, Sales Reps and Distributors

• Offers administrative and commercial guidance to the Sales Team

• Reviews order activities of assigned accounts for completeness and accuracy coordinates modifications with necessary individuals

• Proactively reviews customer activities (orders/demand) to ensure a consistent supply of connectors/cable assemblies

• Prepares and provides reports of account activity to Sales Team, as requested

Other duties as assigned

Position Requirements

ABILITY TO:

Effectively communicate, both orally and in writing. Interact effectively with a wide variety of personalities (i.e., internal staff, domestic and international customers, vendors, etc.). Manage a multi-task job and appropriately adjust priorities. Interpret and apply policies and procedures appropriately. Produce accurate and detailed work.

RECOMMENDED KNOWLEDGE OF:

Domestic and international traffic procedures and requirements. Domestic and international transportation methods and vendors. PC operations and Microsoft Word including "Outlook" for email activities, Excel use for data bases. Data entry, basic accounting and math functions, weight measurements (both standard and metric).

Equal Pay Act Statement

We aim to pay our 'ITT'ers' fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on 'what' they accomplish, but also on 'how' they reflect ITT's values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.

Equal Pay Act Range

Hourly Range is from $21.77 to $32.54 plus benefits and incentive plans.