Landmark/OneGuard is one of the fastest-growing, home warranty companies in America! We're growing fast and looking for highly motivated, honest and personality-driven professionals to take our Authorization department to a higher level of service. The Authorizer will work with contractors to resolve customer service issues in a timely and accurate manner by providing the best service in the industry.
Our expectations are high. We value the strength and agility that comes from a group of dedicated people, working together, reaching for a common goal. With our values at the core, we seek, hire, reward and retain only those who exemplify the characteristics that contribute to our shared success.
If you are seeking a career, and opportunities to grow, stretch, contribute, serve others and share in our success, we encourage you to learn more about us, and find out if Landmark/OneGuard is right for you.
DUTIES & RESPONSIBILITIES
Assist contractors by answering questions about warranty service and coverage.
Work with the contractor to determine whether a service request is covered by the warranty contract or not.
Authorize contractors to proceed with repairs covered by home warranty claims.
Responsible to make sure that cost of repairs are reasonable, falling within guideline pricing and determine if higher than average costs are reasonable for the circumstances.
Bring issues that arise with pricing, service, industry and trade trends, etc. to the attention of Contractor Relations.
Delivering decisions to customers regarding the diagnosis of their failure and educate the homeowner on how the warranty works.
Place orders for warranty parts and services; ensure accuracy to avoid delays in service.
Manage your Work Space and emails in an efficient and organized manner, promptly responding to the needs of customers and contractors.
Create an environment that is appealing and friendly to contractors, customers and peers.
DESIRED SKILLS & EXPERIENCE
Being a high school graduate/having a GED is a requirement
Previous Home Warranty, Contractor, or Construction experience is highly preferred
3+ years of customer service or quality assurance experience
Service-oriented and collaborative team player
Possess the right attitude to handle tough calls positively and in a friendly manner
Strong attention to detail
Outstanding written and verbal communication skills
Excellent problem-solving and decision-making abilities
Must be a relationship-builder with an ability to work in a dynamic, team-based environment
Bilingual in English and Spanish is a plus