Customer Service Specialist Ii/Authorizer (Oneland)

Frontdoor, Inc. Prescott Valley , AZ 86312

Posted 2 months ago

Operations

Landmark/OneGuard is one of the fastest-growing, home warranty companies in America! We're growing fast and looking for highly motivated, honest and personality-driven professionals to take our Authorization department to a higher level of service. The Authorizer will work with contractors to resolve customer service issues in a timely and accurate manner by providing the best service in the industry.

Our expectations are high. We value the strength and agility that comes from a group of dedicated people, working together, reaching for a common goal. With our values at the core, we seek, hire, reward and retain only those who exemplify the characteristics that contribute to our shared success.

If you are seeking a career, and opportunities to grow, stretch, contribute, serve others and share in our success, we encourage you to learn more about us, and find out if Landmark/OneGuard is right for you.

DUTIES & RESPONSIBILITIES

  • Assist contractors by answering questions about warranty service and coverage.

  • Work with the contractor to determine whether a service request is covered by the warranty contract or not.

  • Authorize contractors to proceed with repairs covered by home warranty claims.

  • Responsible to make sure that cost of repairs are reasonable, falling within guideline pricing and determine if higher than average costs are reasonable for the circumstances.

  • Bring issues that arise with pricing, service, industry and trade trends, etc. to the attention of Contractor Relations.

  • Delivering decisions to customers regarding the diagnosis of their failure and educate the homeowner on how the warranty works.

  • Place orders for warranty parts and services; ensure accuracy to avoid delays in service.

  • Manage your Work Space and emails in an efficient and organized manner, promptly responding to the needs of customers and contractors.

  • Create an environment that is appealing and friendly to contractors, customers and peers.

DESIRED SKILLS & EXPERIENCE

  • Being a high school graduate/having a GED is a requirement

  • Previous Home Warranty, Contractor, or Construction experience is highly preferred

  • 3+ years of customer service or quality assurance experience

  • Service-oriented and collaborative team player

  • Possess the right attitude to handle tough calls positively and in a friendly manner

  • Strong attention to detail

  • Outstanding written and verbal communication skills

  • Excellent problem-solving and decision-making abilities

  • Must be a relationship-builder with an ability to work in a dynamic, team-based environment

  • Bilingual in English and Spanish is a plus

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Service Resolution Specialist (Oneland)

Frontdoor, Inc.

Posted 3 days ago

VIEW JOBS 7/23/2021 12:00:00 AM 2021-10-21T00:00 Operations Service Resolution Specialist Landmark/OneGuard is one of the fastest-growing, home warranty companies in America! We're growing fast and looking for highly motivated, honest and personality-driven professionals to take our new Claim Resolution department to a higher level of service. This important role is all about ensuring high levels of customer satisfaction by responding to and resolving questions or concerns about their claim. Our expectations are high. We value the strength and agility that comes from a group of dedicated people, working together, reaching for a common goal. With our values at the core, we seek, hire, reward and retain only those who exemplify the characteristics that contribute to our shared success. If you are seeking a career, and opportunities to grow, stretch, contribute, serve others and share in our success, we encourage you to learn more about us, and find out if Landmark/OneGuard is right for you. DUTIES & RESPONSIBILITIES * Take inbound calls from customers calling for a status update on an open claim. * Make outbound calls to contractors to obtain information on the status of a work order and provide authorization as necessary. * Delivering decisions to customers regarding the diagnosis of their claim. * Educate the homeowner on how the warranty works. * Responding promptly to emails from customers and other departments regarding the status of open work orders. * Proactively work the Open Work Order Queue by following up with contractors on open work orders. * Manage your Work Space and emails in an efficient and organized manner, promptly responding to the needs of customers and contractors. * Follow-up with customers and contractors to ensure that service is performed in a timely manner, and with Landmark/OneGuard's high standard of quality. * Learn and exhibit a solid understanding of our various warranty plans and options. * Processing work orders for new claim requests. * Capture detailed documentation on every customer or contractor interaction. DESIRED SKILLS & EXPERIENCE * Being a high school graduate/having a GED is a requirement * 1+ years of customer service * Service-oriented and collaborative team player * Possess the right attitude to handle tough calls positively and in a friendly manner * Strong verbal and written communication skills * Good organizational skills are a must * The ability to be self-motivated and driven * Excellent problem-solving and decision-making abilities * Must be a relationship-builder with an ability to work in a dynamic, team-based environment * Bilingual in English and Spanish is a plus Frontdoor, Inc. Prescott Valley AZ

Customer Service Specialist Ii/Authorizer (Oneland)

Frontdoor, Inc.