Customer Service Specialist II - Remote

Overview

USAP is seeking a detail oriented and motivated Patient Advocate Representative to join our Austin, TX team. The Patient Accounts Representative is responsible for collecting outstanding accounts receivable from patients and third party payers.

Bilingual Preferred

Job Highlights

• Register patients in Centricity Business.

• Verify eligibility status for upcoming procedures.

• Counsel patients regarding their financial responsibility. This involves giving estimates by calculating the value of the procedure.

• Collect money, record and then safeguard appropriately.

• Answer phones - identify, research, and resolve customer issues.

• Follow-up on customer inquiries not immediately resolved.

• Research/audit patient accounts for further payment or adjustments.

• Work reports as assigned.

• Maintain basic proficiency with using spreadsheets.

• Must be able to work 75 accounts daily.

• Maintain accuracy rating of 95% or greater on audited accounts.

• Maintains strictest confidentiality.

JOB REQUIREMENTS (Knowledge, Skills and Abilities):

• Skill in verbal and written communication

• Bilingual Preferred

• Basic math skills for calculating anesthesia units and proper reimbursement

• Medical terminology

• Basic knowledge of insurance processing, guidelines and laws

• Knowledge of managed care, Medicare and Medicaid guidelines

• Data entry skills

• Knowledge of CPT, ICD-10 and ASA codes

• Good problem solving skills

• Decision making ability

• Strong analytical skills

• Skill in gathering and reporting information.

• Ability to work effectively with staff, physicians and external customers.

• Must be able to work as part of a team

• Ability to work independently with limited supervision.

• Skill in computer applications including MS Word, MS Excel and Compass 21.

Qualifications

• High-school graduate or equivalent.

• Associate or bachelor's degree in business administration or related field of study is preferred.

• Two years of collection experience required. Prefer experience in a health care organization.

US Anesthesia Partners, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors.