Assist in organizing the functions and activities of the public affairs department.
Coordinate and manage corporate community events, social responsibility programs and employee volunteer projects within the company's service area
Serve as a liaison between the public affairs department and the customer service department
Help facilitate company interaction and coordination with local community leaders and political officials
Provide back-office support to customer service activities in the field upon request
Manage and coordinate corporate contributions with local grant activities
Manage company's relationship with regional low-income and non-profit agencies
Assist with state governmental affairs events and other duties as assigned
Up to 20% day travel within Texas may be required
Must be available to work events as needed; including some afterhours, weekends and major utility storm restoration efforts
Minimum education required of the position:
High school diploma or equivalent. College Degree strongly preferred
Minimum experience required of the position:
8 years within a customer service environment.
1 year of event planning or project management preferred.
Minimum knowledge, skills and abilities required of the position:
Incumbents must have working knowledge of customer service policies, products, and processes so as to efficiently and effectively investigate and resolve customer service issues. Requires a working knowledge of regulatory rules and regulations governing utility service in various jurisdictions. Knowledgeable of appropriate rate schedules and service policies associated with provision of customer service and subsequent billing. Must be skilled in negotiations and be able to maintain professional posture and composure when dealing with difficult situations or customers. Must be adept in working with Entergy's customer service/accounting systems as noted above including but not limited to CCS, AIS, CIS, and DIS. Strong skillset with Entergy's Microsoft Office toolkit for the purpose of producing accurate and concise reports, analyses, and presentations suitable for use with executives, regulators, and key constituents outside of the Company. Skilled in managing multiple projects with the ability to adequately assess and assign priorities ensuring that commitments and schedules are met. Demonstrated willingness to take ownership of assignments and issues, working to closure while facilitating and coordinating resources needed for proper resolution. Strong written and verbal skills are necessary to ensure that the Company is represented in the most professional manner with each engagement.
Primary Location: Texas-Beaumont
Job Function: Professional
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 85892
Travel Percentage:Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Nearest Major Market: Beaumont
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